AcquisitionsPropertyMobile Support Specialist

Location: Rockville MD

Company Description:

ASG is a Minority- and Woman-Owned Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services including software development mobile apps AI/ML analytics data science big data DevSecOps digital transformation cloud and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:-1:2018 and 27001:2022 certifications.

Job Description:

The National Institute of Mental Health (NIMH) leads the nations efforts to advance mental health through research training and public education focused on the prevention diagnosis and treatment of mental illness. NIMH conducts and supports scientific research across biological behavioral clinical and social domains and disseminates findings to improve mental health outcomes and services.

To support this mission NIMH relies on modern information technology for research data management security and information sharing. The Information Technology Branch (ITB) serves as the central organization for IT services ensuring secure reliable infrastructure and delivering customer-focused solutions in software development end-user support IT strategy and data management.

What You Will Do:

• Acquisitions Support

1. Supports IT software and license renewals including market research quote analysis acquisition planning and post-award tracking.
2. Analyzes existing software contracts for business alignment compliance usage and budget priorities. Recommends contract renewals modifications and terminations.
3. Develops and maintains relationships with vendors and solution providers to obtain favorable pricing and ensure compliance with terms schedules and other provisions of purchase orders and acquisition contracts consistent with customer requirements and procurement policies/procedures.
4. Evaluates new information systems products or services and provides recommendations.
5. Maintains accurate and up-to-date documentation and prepares reports and analysis for executive leadership and decision-makers.

• Property Support

1. Tracks inventory numbers at the NSC location alerting stakeholders when stock is running low.
2. Receives shipments and alert requesters. Decals accountable property and submits information into the appropriate systems. Coordinates delivery of items that do not go into the storage room. Reports damaged/defective shipments to the vendor. Resolves delivery and acceptance discrepancies.
3. Assigns technology equipment to users coordinating with desktop support for provisioning and updates property tracking systems.
4. Receives technology equipment from offboarding users receives broken or obsolete equipment updates property tracking systems securely wipe devices and prepares equipment for surplus.
5. Provides requesters with property reports.
6. Assists with Property audits.

• Mobile Device Support

1. Tracks and allocate stock across all NIMH locations. Recommends acquisition purchases when needed and request quotes.
2. Determines whether devices can be redeployed eligible for recycling credit or should be surplused.
3. Confirms SIM activation verify serial numbers and enrollment in NIHs MDM and ensures required security policies applications and configurations are applied before deployment.
4. Assigns devices to users.
5. Determines whether temporary data plans or service adjustments are needed. Ports numbers and disconnect lines.
6. Troubleshoots mobile devices issues and escalates to appropriate teams.
7. Supports anomaly checks audits billing reconciliation usage pattern analysis and metric compilations.
8. Other duties as assigned.

What We Need:

• Hands-on experience with Procurement Systems (such as POTS) ideally within the Federal workplace.
• In-depth knowledge of procurement and order fulfillment processes within an enterprise/federal environment.
• Awareness of the IT Asset Management Lifecycle from Procurement to Disposition.
• Experience working with the Microsoft Office 365 suite (Word Excel PowerPoint Outlook Teams SharePoint).
• Knowledge of current mobile devices IT hardware and components including peripherals.
• Experienced in serving as the sole point of contact for multiple equipment vendors.
• Strong communication skills and attention to detail.

Even Better:

• ITIL v4 certification.
• Formal training on Acquisitions Property Management and ITAM lifecycle.
• Hands-on experience with Property Management systems (such as SunFlower NBS Personal Property)
• Experience with IT Service Management Solutions (such as ServiceNow).
• Bachelors degree in Finance Business or Information Technology.

Clearance Requirement:

• Ability to obtain and maintain public trust clearance.

Additional Information:

At ASG we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or status as a protected veteran.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to We will treat your request as confidentially as your email please include your name and preferred method of contact and we will respond as soon as possible.

Perks:

At ASG we want you to be well and thrive. Our benefits package includes:

• Healthcare Benefits
• Life
• Disability
• Paid Time Off
• 401k Matching
• Employee Referral Bonus
• Education Assistance
• Learning and Development resources
• EOE including Disability/Veterans