Customer Service Representative Scale House and Buy Back Center

The City of Oxnards Public Works Department is seeking a Customer Service Representativewith strong technical and customer service skills to be part of the Environmental Resources team. This individual must have knowledge of standard office practices and procedures and be able to communicate information clearly and concisely to a wide range of individuals.

This position will work at the Scale House and Buy Back Center which entails handling cashiering duties entering customer ticket transactions into the computer and completing daily cash balances. The incumbent will work in the scale house and recycling center; operate cash registers computers and weigh scales; perform point of sale transactions and inspect and sort California Redemption Value (CRV) beverage containers redeemed by customers.

• Work outdoors at the Waste Transfer Station and Recycling Center

• Handle cashiering duties; enter ticket transactions into the computer and complete cash balances daily

• Operate truck scales and other mass/weight measuring devices

• Inspect and sort California Redemption Value (CRV) beverage containers redeemed by customers

• Sort CRV beverage containers including lifting and emptying receptacles

• Accept sort and store recyclable household hazardous waste

• Perform a variety of routine to complex service functions including distributing information to the public regarding solid waste recycling green waste food waste and hazardous waste

• Create and maintain a variety of logs and other records

• Various cleaning sweeping dusting and spill clean up

• Possess excellent customer service skills in interacting with customers

• Assist the public with a relentless commitment to serve the public works customer towards solutions answering questions or tracking down the right public works staffer to provide accurate information

Payroll/Classification Title:Administrative Services Technician Senior

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

DISTINGUISHING CHARACTERISTICS:

This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research verification and reconciliation of accounts data and/or other information related to assignment area.

WORK SCHEDULE:

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Provides internal and external customer service and support; responds to inquiries complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resource for more complex requests.

• Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing.

• Enters reviews updates verifies tracks and/or maintains system data files documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data.

• Prepares issues and/or distributes correspondence notices permits licenses forms documents reports and/or other records.

• Monitors required supplies and equipment maintenance needs; initiates purchase or service requests.

• Performs other duties of a similar nature and level as assigned.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Positions assigned tocustomer servicemay be responsible for:

• Performing front-line customer service public assistance and revenue processing;

• Responding to questions and providing standard information to internal and external customers;

• Evaluating and routing requests;

• Processing revenue transactions according to standard policies and procedures;

• Responding to phone calls and emails;

• Researching customer questions or account inquiries;

• Collecting processing and reconciling payments;

• Preparing deposits;

• Assisting with audits and cash balancing;

• Setting up or canceling accounts;

• Providing procedural information to customers;

• Printing out bills;

• Entering data and producing standard reports;

• Operating equipment such as a cash register and remittance processor.

The following are theminimumqualifications necessary for entry into the classification:

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• Two (2) years of related experience

APPLICATION PROCESS:

Submit NEOGOV/Government Jobs on-line application.

Complete and submit responses to the supplemental questions if required.

Upload resume cover letter proof of degree (transcript) or other requested documents.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

The list of qualified candidates established from this recruitment may be used to fill other full-time part-time and temporary assignments.There is currently one (1) full-time vacancy within the Public Works Department.

Selected candidate(s) must pass a thorough background investigation.

UNION MEMBERSHIP:Positions in this classification are represented by theService Employees International Union (SEIU).

NOTE:For most positions the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all positions.

Employees are required to participate in the Citys direct deposit plan and are paid on a bi-weekly basis.

This position requires a 12 month probationary period.

Pursuant to California Government Code Section 3100 all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

EQUAL OPPORTUNITY:The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race color religion sex national origin age marital status medical condition disability or sexual orientation.

REASONABLE ACCOMMODATION:The City of Oxnard makes reasonable accommodation for the disabled. If you believe you require special arrangements to participate in the testing process you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT:On the first day of employment new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986 as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify please contact DHS. you have any questions regarding this recruitment please contact Annnette Adams @