Operations Planner
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Job Location:
Denbighshire - UK
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
We are delighted to announce a major new contract win with Welsh Water supporting them over the next four years and beyonddeliveringproactive and reactive maintenance of their Wastewater Network.
To support thisnew framework we are recruiting an OperationsPlanner to join our highperforming team based near Rhyl. If you are driven organised and passionate about delivering excellent service this is a fantastic opportunity to build a rewarding career with Lanes Group& Sapphire Utility Solutions workingon an exciting new framework withWelsh Water.
This role is perfect for someone who thrives in a fastpaced operational environment enjoys problemsolving and takes pride in delivering a Right First Time service.
About the role
Working closely with the Planning Team Leader Operational ManagersSupervisorsand our Field Operatives you will ensure all work is effectively plannedscheduledand transacted to keep the wastewater networkoperatingsmoothly.
Your key responsibilities will include:
Operational Planning & Coordination
- Collaborate closely with Operational Managers and Supervisors to design organise and progress work programmes ensuring all processes are followed and systems are accurately updated.
- Schedule planned preventative and reactive works with a strong Right First Time focus ensuring routes are efficient and field productivity is maximised.
- Track any operational suspensions or rejected tasks reallocatingadditionalwork promptly to help deliver daily and weekly targets.
Customer Service & Communication
- Respond to customer queries confidently and proactively taking full ownership and providing cleartimelyupdates.
- Participate in planned meetings with both internal teams and external clients acting as a professional representative of the planning function.
- Consistently meet client and operational expectations ensuring all stakeholdersremaininformed about emerging issues or service impacts.
Collaboration & Continuous Improvement
- Develop strong supportive relationships with field colleagues and operational leaders tomaintainsmooth daytoday delivery.
- Assistwith adhoc tasks and projects as required by the Planning Team Leader Planning & Customer Manager or wider leadership.
Data & Systems Management
- Ensure all works management systems are updated accurately promptly and in line with operational standards.
- Record and escalate issues risks and exceptions appropriately ensuring full visibility across the team.
- Prioritise and manage workloads effectively to meet contractual SLAs and operational commitments.
Team Culture & Contribution
- Deliver outstanding service to both internal and external customers upholding our commitment to service excellence.
- Adopt a positive solutionsdriven attitude supporting innovation and embracing operational change.
Skills Behaviours and Qualifications
We are looking for a highly organised and motivatedOperationsPlanner with a strong eye for detail and the ability to thrive in a fastpaced operational environment. Ideally you will bring experience within the utilities sector and an understanding of reactive wastewater network maintenance including repair and survey processes.
You will be confident using Microsoft Office particularlyExcel andcomfortable working with scheduling software and planning tools commonly used in water industry contracts such as SAP. The ability toanalysevalidateand interpret operational data is essentialto ensureaccuratescheduling and effective decisionmaking.
A strong customer focus is key along with the drive to consistently deliver an excellent experience for internal and external stakeholders. Experience coordinating works that require customer access or traffic management considerations would be highly beneficial.
Equality Diversity & Inclusion:
At Lanes Group Plc we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds including those from underrepresented groups. Join us in our commitment to creating a more inclusive
and diverse world.
Benefits
- 24 days holiday
- Pension scheme and death-in-service benefit
- Free car parking
About the Lanes Group:
Lanes Group plc is a leading nationwide utility services provider with over 3500 dedicated employees. Our diverse subsidiaries drive our success across various sectors contributing to a remarkable turnover of over 500 million. We are committed to excellence and innovation ensuring we provide industry leading services to our clients and
stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
Required Experience:
Junior IC
Key Skills
- GIS
- JAWS
- Military Experience
- Business Management
- Emergency Management
- Joint Operations
- Production Planning
- Relationship Management
- Strategic Planning
- ERP Systems
- Exercise Planning
- MRP
