IT Support & Office Operations Working Student (mfd)

Were on a mission to simplify how organizations onboard train and stay compliant with a clear focus on frontline-heavy highly regulated industries.

As we scale across Europe and beyond our internal setup needs to keep up. That includes IT security and office operations. Right now those areas work but they are fragmented reactive and too dependent on ad-hoc solutions. This role exists to change that.

Were hiring our first Working Student IT Support & Office Operations to help us build a reliable scalable internal IT and office setup from the ground up. You wont be maintaining a polished system. Youll help design it document it and make it work day to day for a growing team.

Youll be the first point of contact for internal IT topics work closely with our Head of Engineering and gradually turn someone should probably handle this into clear processes that actually scale.

This is a hands-on role with real ownership broad exposure across the company and a steep learning curve across IT support security compliance and office operations.

What youll do

Own internal IT support end-to-end

• Be the first point of contact for IT-related questions and issues.

• Troubleshoot day-to-day problems pragmatically and keep the team productive.

• Escalate document and improve recurring issues instead of firefighting them forever.

Build our IT support setup

• Work with the Head of Engineering to design IT support processes tools and workflows from scratch.

• Help define what good internal IT looks like at doinstruct as we scale.

Run onboarding and offboarding

• Set up accounts devices access rights and tools for new joiners.

• Ensure clean secure offboarding when people leave no loose ends.

Support security and compliance

• Handle operational security tasks like access management and device security.

• Support ISO-related work including documentation evidence collection and audit preparation.

Keep hardware and tools under control

• Maintain IT inventory and device lifecycle.

• Coordinate with external IT hardware and software vendors when needed.

Support office operations

• Keep our Berlin office running smoothly day to day.

• Manage office equipment hardware and communication with suppliers and service providers.

Improve and automate as we grow

• Continuously identify ways to simplify document and automate IT security and office processes.

• Turn chaos into structure step by step.

Who you are

• Currently enrolled as a student.

• You enjoy helping people and take pride in things working properly.

• Youre comfortable building structure where none exists yet.

• You stay calm when things break and can prioritize under pressure.

• Youre curious about IT security and compliance and want to learn more including ISO standards.

• You can explain technical topics in simple clear terms to non-technical colleagues.

• You have basic experience with tools like Google Workspace Slack and Confluence.

• Youre familiar with MacBooks and macOS.

• Youre fluent in English and speak good German especially for communication with office suppliers and service providers.

What we offer:

• Drive Real Impact
  Be our first IT Support hire and help build the foundation for scalable secure internal operations.

• Own & Build
  Take real ownership - from shaping IT support processes to improving security and office operations.

• Level Up Fast
  Gain hands-on experience across IT security compliance (ISO) and startup operations while working closely with Engineering People and Operations.

• Grow with us
  This role is designed with growth in mindthere is the opportunity to transition into a full-time position as we continue to scale.

• Flexibility & Balance
  Flexible working hours that fit your studies with the option to work from Berlin or partly remotely.

• Backed by the Best
  With 16.5M Series A funding and strong partners - HV Capital Creandum HTGF and D11Z - on our side we have the stability network and mentorship to scale bigfast.

At doinstruct you can make full use of your skills and play an active role in the further development of our start-up. And yes we attach great importance to a positive working atmosphere maximum transparency communication at eye level and support every step of your personal and professional development.

Even if you dont tick all of the boxes but you are motivated and want to work with us you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race gender gender expression sexual orientation religion age disability political opinion or marital status are welcome at doinstruct.

For questions or remarks please reach out to our Talent Acquisition Manager Leonard at