ISC Coordinator

Agency

Adult Correction

Division

COO - Operations

Job Classification Title

Administrative Officer I (S)

Position Number

Grade

NC11

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14000 employees. It is responsible for safeguarding and preserving lives and property through prevention protection and preparation as well as the care custody and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody healthcare and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration Health Services Rehabilitation & Reentry Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The Department of Adult Correction Division of Community Supervision has an
exciting opportunity for an Administrative Officer I ISC Coordinator in the North
Carolina Interstate Compact office.

The mission of Community Supervision is to protect the safety of citizens in
communities throughout the state by providing viable alternatives and
meaningful supervision to offenders on probation parole or post-release
supervision. The primary goal of Community Supervision is to reach an equal
balance of control and treatment for offenders that will positively affect their
behavior and lifestyle patterns.

The Interstate Compact for Adult Offender Supervision section provides
statutory authority for regulating the movement of adult
parole/probation/controlled release offenders across state boundaries. The North Carolina Interstate Compact Office within Community Supervision
Administration is responsible for ensuring North Carolina is compliant with
ICAOS rules/federal law. The office handles all aspects of the interstate process including requests for offender reporting instructions transfer requests investigations and responses monitoring of out of state supervision travel permission offender progress reports violation reports and responses
interstate warrants and extradition and data collection. The office has daily
contact with interstate offices in all 50 states as well as with the National
Interstate Commission for Adult Offender Supervision the regulatory body for all states.

Position is responsible for representing the interests of North Carolina in the
management of offenders requesting transfer to another state and those
transferred into North Carolina under the Interstate Compact guidelines. Position works as part of a team responsible for representing the interests of North Carolina in the management of approximately 6000 offenders requesting
transfer to another state and those transferred into North Carolina under the
Interstate Compact (ISC) guidelines.

Position holder must have the ability to establish and maintain effective working relationships with judicial officials law enforcement officers community agencies general public and co-workers. They must also have thorough knowledge and understanding of sentencing laws and their relative impact on Community Supervision sanctions.

Critical thinking skills are essential in this role; position holder must be able to
consider pros and cons before making decisions or rending judgments.
Effective time management and organizational skills are needed in order to
independently complete assignments per established deadlines and policy
follow up on all processes in the ICOTS system and ensure that all requests are responded to per DCS Policy & ICAOS rules.

This can be a stressful job; the incumbent must have the ability to maintain a
calm and rational composure when dealing with difficult situations and
individuals and focus on the task at hand. Effective listening skills and the ability to maintain a professional manner with impatient or aggressive callers are essential in this role.

This position description is not all-inclusive and supervisor may delegate and assign other duties to position as needed.

This is a full-time position (40 hours per week) with State Benefits.

Note to Current State Employees:

The salary grade for this position is NC11. State employees are encouraged to
apply for positions of interest even if the salary grade is the same as or lower
than their current position. If selected for this position a new salary will be
recalculated taking into consideration the quantity of relevant education and
experience funding availability and internal equity. Based upon these factors a
pay increase may be possible.

NC11 salary range: $43738.00 - $76542.00

Knowledge Skills and Abilities/Management Preferences

*This posting will close at 11:59 PM on the date PRIOR TO the closing date shown here.

**This is a REPOST of position . Previous applicants NEED NOT REAPPLY to be considered. ***

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

The management preferences listed below along with the minimum education and experience required will be used to determine which applicants are most qualified for the position. Therefore you must provide supporting information within the body of your application to demonstrate your possession of each competency listed.

• Management prefers at least one year of experience as a Probation/Parole Officer or Judicial Services Coordinator. This would demonstrate the candidate has experience working both independently and as part of a team adhering to prescribed deadlines and has working knowledge of available treatment services and community resources both public and private.
• Thorough knowledge of determining appropriate offender levels a working knowledge of the N.C. General Statutes the Parole Commission the section of Prisons and the Interstate Compact for Adult Offender Supervision rules.
• Extensive experience in positions requiring effective verbal communication is required. Position must be able to provide internal and external customer service communicate effectively with the Interstate Compact Manager to solve problems and proactively create sustainable solutions regarding interstate compact issues
• Customer service experience would be a plus as the position is frequently required to maintain a professional manner with impatient or aggressive callers.
• An Intermediate level of experience within the ICOTS system; specifically most qualified candidates will have experience submitting and responding to requests within the ICOTS system and making necessary corrections

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and one year of experience in HR budgeting research or administrative management; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Victoria Chinyelu Oti

Email: