Election Representative Customer Service – (Extra Help)

Santa Ana, CA - USA

Yearly Salary: $ 46758 - 63044

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

CAREER DESCRIPTION

Election Representative/ Customer Service (Extra Help)

Orange County Registrar of Voters (ROV) will begin accepting applications for the Election Representative/ Customer Service (Extra Help)position on Friday January 30 2026 this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the Agency are met. Qualified applicants are encouraged to apply immediately. The first review of applications will be done on or about Monday February 2 2026. Please Note:Only online applications will be accepted. Applications will be screened in relation to the criteria described.

These are Extra Help temporary/seasonal positions (these are NOT permanent positions). These positions will often require overtime both in the evenings and on weekends.

REGISTRAR OF VOTERS

The Registrar of Voters a nationally recognized and award-winning agency is responsible for conducting elections verifying petitions and maintaining voter records in the County of Orange the fifth largest voting jurisdiction in the United States with 1.9 million active registered voters. The department receives funding from the Countys General Fund and periodic reimbursement from the federal government the State of California and local jurisdictions. The Registrar of Voters staff includes 54 full-time employees and numerous extra help employees who support various election related positions representing the broad spectrum of Orange Countys population. The department is responsible for all components of election management.

The Orange County Registrar of Voters prides itself on being a leader in the international and national elections community working to continually innovate and create new and better ways to serve the public. The department values creativity originality initiative and a strong dedication to customer service.

Click here for more information about the Registrar of Voters.

ABOUT THE POSITION

The Election Representative/ Customer Service Extra Help positions support the Community Outreach Candidate and Voter Services and Election Services departments our Public Phone Bank and Vote Center Staff call centers and various election programs. Job duties may include:

Communicating with voters employees and volunteers via phone and email
Providing information related to Vote Center locations drop box locations election programs
Ensuring accurate accessible and efficient election operations
Assist with supporting Vote Centers Ballot Drop Boxes customer services logistics and post-election operations
Answering general election questions from the public
Using a keyboard to enter data in worksheets and/or database
Perform data entry filing and quality-control checks
Using specialized computer software to enter and track data calls and measurements
Reviewing documents for completeness and accuracy
Providing support to Community Outreach Candidate and Voter Services and Election Service staff
This position may require overtime both in the evenings and on weekends

DESIRABLE QUALIFICATIONS

The ideal candidate will have experience in Customer Service ideally performed in a Call Center environment in addition to the following:

Customer Service

Interacting in a professional and courteous manner
Ability to answer inquiries from the public with diplomacy professionalism and enthusiasm
Anticipating and meeting customer needs in all situations
Interacting in a professional and courteous manner in all interactions with both internal and external customers
Establishing and producing professional relationships with both internal and external customers

Communication Skills

Valuing and participating in the free flow of information with others for the sake of a common goal
Demonstrating the ability to clearly and articulately convey information
Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment
Ability to accurately transmit electronic communications with information provided

Interpersonal Skills

Working well in a team environment
Consistently demonstrating a positive attitude
Exhibiting a strong work ethic
Ability to remain flexible in a fast-paced environment

Technical Skills

Effectively track the staffing at Vote Centers to ensure adequate and proper coverage
Ability to process and maintain records update profiles and call logs
Use a ticket system to track calls
Ability to utilize multiple systems to locate track review and prepare data
Ability to troubleshoot issues and guide callers through programs sites

MINIMUM QUALIFICATIONS
Click here to view minimum qualifications

PHYSICAL MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical Conditions: Vision sufficient to read standard text fine print and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to stand sit walk stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time; manual dexterity to use hands arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler telephone and photocopy machine.

Mental Conditions: Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused on different interpersonal situations.

Environmental Conditions: Ability to work in an office environment and work with changing priorities deadlines and multiple assignments concurrently.

SPECIAL REQUIREMENTS

All candidates considered for this position will be required to successfully pass a background check consisting of employment history professional references criminal check and pre-employment physical. Possession of a valid California drivers license Class C and a clean driving record while employed in this classification might be required by the date of appointment. A driving records check consisting of a Department of Motor Vehicles (DMV) check will be conducted to verify the clean driving record.

RECRUITMENT PROCESS
The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)

The Registrar of Voters Administrative Services Department will screen applications and responses to supplemental questions for the minimum and desirable qualifications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Agency. After the initial screening qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in this competition.

Online Self-Administered Examination(Weighted 100%)
Applicants who meet both the minimum and desirable qualifications will be invited to participate in an on-line selfadministered assessment.Please note that part of this exam will be timed. Candidates will be notified via email of this process. Only the most successful candidates will be referred to the next step in the recruitment process.

Based on the Departments needs the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List
Once all assessments have been completed the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.

ADDITIONAL INFORMATION

Only online applications will be accepted. Please include your email address on your application. Email notification is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account. Candidates will be notified regarding their status as the recruitment proceeds via email through the website. Please check your email folders including spam/junk folders and or accept emails ending in and . If your email address should change please update your profile at

How to Apply:

Apply online by clicking the Apply link located at the top of this announcement
Your application should highlight all of the areas in which you have developed expertise matching your professional experience with the specific knowledge and abilities listed
For specific information regarding the recruitment please contact recruitment either by email at or via telephone by calling .

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.

FREQUENTLY ASKED QUESTIONS: Clickhere for additional Frequently Asked Questions.

EEO INFORMATION

Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.

Required Experience:

Unclear Seniority

CAREER DESCRIPTIONElection Representative/ Customer Service (Extra Help)Orange County Registrar of Voters (ROV) will begin accepting applications for the Election Representative/ Customer Service (Extra Help)position on Friday January 30 2026 this recruitment will be posted for a minimum of five (...