Referral Coordinator II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Functions

Provides administrative support and coordination for all aspects of patient care for new patients

Coordinates new patient consultations with referring offices.

Serves as a single point of contact for both referring offices and new patients.

Obtains accurate patient demographics insurance medical records images/CDs and PCP referral.

Schedules new patient consults based on diagnosis acuity and Provider availability. Reschedules as necessary.

Using the electronic record alerts Nurse Navigators Financial Counseling Clinical Trials and Registration of the new consultation.

Answers and returns calls from both patients and referring office in a timely manner.

Demonstrates competence in performance of duties related to data collection.

Demonstrates competency in using computer systems office equipment and resources to facilitate new patient intake.

Performs other duties as assigned Complies with all policies and standards

Education

High School Diploma required.

Can this role accept experience in lieu of a degree
No

Experience

Scheduling experience in administrative medical office setting 3-5 years required

Knowledge Skills and Abilities

Strong communication and organization skills.

Ability to manage multiple projects and tasks at once.

Attention to detail.

Ability to problem-solve.

Possess time management skills.

Remote

55 Fruit Street

40

Regular

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework