IT Helpdesk
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT Help Desck
We are:
Wizeline a global AI-native technology solutions provider develops cutting-edgeAI-powereddigital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture ofgrowth collaborationandimpact.
With the right people and the right ideas theres no limit to what we can achieve
Are you a fit
We are looking for a Helpdesk Tier 1 Support Analyst to provide first-level IT support and deliver an excellent user experience. This role is ideal for someone who enjoys problem-solving working with users and collaborating with distributed teams in a fast-paced environment. This opportunity is on-site in Bogota
Key Responsibilities:
- Provide Level 1 IT support for end users via ticketing systems and communication tools
- Troubleshoot and resolve common issues related to:
- Email and calendar
Printers and basic network connectivity
Application access requests
Device performance and login issues
- Manage user accounts in Active Directory (password resets account unlocking)
- Use ticketing systems to document track and resolve incidents following SOPs
- Escalate issues to Tier 2 support when appropriate
- Ensure clear empathetic and professional communication with users
- Collaborate effectively with cross-functional and distributed team
Must-have Skills
Sounds awesome right Now lets make sure youre a good fit for the role.
- English proficiency B2 or higher (spoken and written)
- Strong customer service mindset with empathy and clarity in user interactions
- Logical problem-solving skills and ability to work under pressure
- Familiarity with Microsoft 365 (Outlook Teams OneDrive SharePoint)
- Basic knowledge of Active Directory concepts
- Experience or exposure to Remote Monitoring and Management (RMM) tools
- Experience with ticketing systems such as Jira Zendesk or Freshdesk
- Basic troubleshooting experience with Windows and/or macOS
- Ability to follow documented procedures and internal guidelines accurately
- Strong organizational skills and ability to prioritize tasks
Nice to Have
- Basic knowledge of Linux and Windows.
- Basic knowledge in Networking (tunnels 802.1x firewalls Switching WiFi).
- Basic python scripting.
- Industry related certifications (ITIL Network A CCNA etc.)
What we offer:
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
*Specific benefits are determined by the employment type and location.
Find out more about our culturehere.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Wizeline is a global technology services company founded in Mexico, now partnering with clients worldwide to accelerate their digital agendas. We combine a boutique approach with enterprise-scale delivery to modernize infrastructure, engineer data-driven solutions, and integrate cutti ... View more
