Description

• Closely monitors targeted focus opportunities (OPs) as identified by RSM/GMM to ensure smooth progression through the funnel and conversion into a win. Works externally with reps to gather necessary information and internally to ensure actions are completed in a timely manner with good quality. Quarterly review is done to make any needed changes to target OP list.
• Reviews all no bid decisions and serves as an escalation path for no bid challenges from Representative Partners to be reviewed with GMBM GMM and Business Unit lead as needed.
• Keeps a record of open quotes prioritizes and defines the right follow-up with reps and customers with a focus on conversion to orders. Close the loop and analyzs our results so we can improve.
• Monitors and follows-up on outstanding price reviews escalating pricing issues to RSM/GMM and PLM/Business Unit Head when needed to win the business.
• Monitors annual pricing contracts for consistency to keep good quality quoting and pricing across the segment. Provides pricing guidelines and serves as an escalation path for reviews that fall outside of the guidelines.
• Maintain Key Account Plans and create new as needed. Tracking booked business to annual quotes and in production OPs monitoring the pace and alerting the needed parties to situations requiring action. To be completed for a list of focus customers agreed upon with the GMMs.
• Educates and co-ordinates Customer Service Representatives (CSRs) working on in-region accounts. Point of escalation for CSRs.
• Monitors in-region commission assignments for accuracy and consistency as directed by the RSM/GMM and supports resolution of in-region rep firm commission disputes as necessary.
• Escalation path for delivery issues. Works with Reps and CSR to define customer critical needs and with Production Control to identify gating items and opportunities to accelerate deliveries.
• Monitors projected wins and closed OPs moving into production working with Inside Sales Production Control and Material Planning to identify potential risks of not meeting the customers demand schedule with responsible inventory levels and take mitigating actions to reduce.
• Supports GMBM and GMMs in preparation for Quarterly Business Review (QBR) and Monthly Business Review (MBR) and fully participates in meetings.
• Attend and fully participate in opportunity reviews for in-region rep firms.
• Contributes to Marcom plan for market segments including management of feedback from Reps.
• Monitors lead activity within the region and drives Rep Partners to follow-up for new customer contact or Opportunity conversion.
• Serves as Rep Partners support and escalation point. Troubleshoot system issues or requests as reported by Rep Partners as well as serving as a point of escalation for business items that need additional support to move forward or close such as expedite requests and Sales and/or Applications OP actions.
• Supports the broader RSM/GMM and inside/outside sales organizations with process evaluation development and enhancements.

• Exceptional interpersonal communication skills.
• Strong verbal and written communication skills including the ability to ask questions articulate customer requests and report back to the GMBM GMMs and the broader Mini-Circuits team.
• Demonstrated ability to work with lead people and get results through others. Strong team player.
• Demonstrated ability to deliver on-time results and be accountable.
• Detail oriented and extremely well organized.

Physical Demands:

• Displays enthusiasm and Passion for their work
• Works to the standard of Uncompromising Quality by meeting or exceeding stated objectives and embracing continuous improvement
• Exercises sound Business Judgement ensuring that efforts are on track with the Companys goals
• Operates with the mindset of Customer Obsession by meeting or exceeding expectations to both internal and external customers
• Takes Accountability by taking ownership and accepting responsibility for their conduct and contributions
• Demonstrates a strong sense of urgency and accomplishes tasks with Speed and attention to detail
• Cooperates collaborates and contributes to shared goals with a strong sense of Teamwork
• Conducts themselves with Honesty & Integrity and treats all members with Trust & Respect

• We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
• Comprehensive Medica Dental and Vision Plans
• 401k and Profit -Sharing Programs
• Disability Insurance
• Life Insurance
• Employer-Sponsored Wellness Plans
• Commuter Benefits
• Hospital & Accident Indemnity Insurance
• Employee Benefit Advocate &Employee Assistance Program

Additional Requirements/Skills:

• Ability and willingness to abide by Companys Code of Conduct
• Occasional travel some overnight as
• Comply understand and support corporate safety initiatives to ensure a safe work environment