IT Systems and Support Specialist (842)

Job Title: IT Systems and Support Specialist

Reports to: IT Manager

Location: 100% In-Office (No Remote / No Hybrid)

Salary Range: $60000 - $75000 (depending on experience)

Join the financial evolution in Manufactured Housing with autoMHatic Financial!

Backed by Private Equity (PE) autoMHatic Financial is leading the charge in revolutionizing the specialty lending industry of Manufactured Home loans. Formerly known as Tammac Holdings Corporation our legacy spans over 40 years during which weve proudly originated billions in loans.

But thats just the beginning of our story. Were embarking on an exciting transformation ushering in a new era of financial services. Our focus Launching innovative products streamlining processes through automation and harnessing the power of technology to redefine speed service and solutions for our valued customers.

At autoMHatic Financial were pioneers in our field. With instant loan decisions and a cutting-edge mobile app were not just adapting to change - were driving it. Our goal To dominate the Manufactured Homes lending space and set new standards of excellence.

Ready to be part of something extraordinary Join us as we shape the future of finance one innovative solution at a time. Explore our exciting career opportunities today! #autoMHaticFinancial #NowHiring

Summary:

The IT Systems & Support Specialist at autoMHatic Financial is a hands-on in-office role responsible for supporting end users maintaining core IT systems and ensuring the reliability security and usability of our technology environment.

This individual will serve as the frontline owner of onsite IT support while also administering Microsoft 365 supporting mortgage systems such as Encompass assisting with security and compliance initiatives and contributing to light data and automation efforts. The role is ideal for someone who enjoys being close to the business solving real problems in person and taking ownership of IT operations in a fast-paced regulated environment.

This role is 100% in-office and includes daily hands-on IT support as a core responsibility.

Responsibilities:

• Serve as the primary point of contact for onsite in-person IT support delivering timely and service-oriented assistance to employees
• Troubleshoot diagnose and resolve hardware and software issues including laptops desktops monitors docking stations printers peripherals workstations MFA password resets and access issues
• Provision configure deploy maintain and track end-user devices and IT assets
• Install repair and upgrade PC hardware and software while following established IT procedures and documentation standards
• Administer and support Microsoft 365 environments including Entra ID (Azure AD) Exchange SharePoint OneDrive and Teams
• Manage user access roles permissions and security controls across enterprise systems
• Act as a liaison between Technology and business teams to support business applications system availability and issue resolution
• Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access workflow support troubleshooting and system-related issues
• Assist leadership with evaluating business processes data integrity operational improvements and compliance-related system needs
• Support day-to-day security operations including MFA enforcement endpoint security tooling phishing response and user education
• Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
• Perform basic SQL queries data validation reporting support and data quality checks as needed
• Contribute to automation and workflow improvements using scripts or system tools with a focus on operationalizing existing solutions rather than designing new platforms
• Escalate critical incidents appropriately while maintaining ownership through resolution

Financial comes with a range of benefits designed to enhance your work-life balance and foster a rewarding work environment. As a member of our team you can expect to benefit from:

1. Competitive Pay: We offer competitive compensation packages to recognize and reward your valuable contributions. Including comprehensive benefits such as healthcare dental and vision insurance and 401K.
2. Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package.
3. Team Events: From team-building activities to fun social events we believe in fostering a strong sense of camaraderie through regular events that bring our team together.
4. Fully Stocked Kitchen: Enjoy a variety of snacks beverages and refreshments available in our fully stocked kitchen ensuring you stay energized and refreshed throughout the day.
5. Culture: Immerse yourself in a diverse inclusive culture where innovation collaboration and creativity thrive offering endless opportunities for growth and development.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

This job description outlines the primary responsibilities and qualifications for the IT Systems and Support Specialist. Candidates meeting these criteria and demonstrating a passion for underwriting excellence and team leadership are encouraged to apply. Resumes can be sent to

Qualifications:

• 24 years of experience in IT Desktop Support IT Operations or a similar hands-on support role
• Strong experience providing in-person onsite end-user IT support
• Proven ability to troubleshoot and support laptops PCs printers monitors docking stations and peripherals
• Strong working knowledge of Microsoft tools and services
• Experience supporting Microsoft 365 and Entra ID (Azure AD) environments
• Basic networking knowledge (TCP/IP)
• Excellent verbal and written communication skills
• Strong organizational analytical and problem-solving abilities
• Ability to work independently while collaborating effectively with Technology leadership and business teams
• Willingness and ability to perform daily hands-on IT support as a core function of the role

Preferred / Nice-to-Have

• Experience in mortgage lending consumer finance or other regulated industries
• Familiarity with Encompass or similar loan origination / servicing systems
• Experience with SQL queries and basic data concepts
• Experience supporting RingCentral or similar phone systems
• Exposure to APIs or JavaScript (preferred not required)
• CompTIA A Microsoft or M365-related certifications

Key Competencies:

• Ownership Mentality: Takes responsibility for end-user support systems reliability and day-to-day IT operations
• Service Orientation: Delivers professional responsive and in-person support that keeps the business moving
• Technical Breadth: Comfortable working across hardware Microsoft 365 security tools and business applications
• Operational Focus: Understands how IT directly supports lending compliance and business continuity
• Problem Solving: Diagnoses issues efficiently and drives solutions through to completion
• Collaboration: Works closely with Technology leadership and business users to improve systems and processes