eLearning Implementation Specialist

Job Title: eLearning Implementation Specialist
Department:Online Programs
Reports To:Senior Manager College Programs
FLSA status: Exempt Full-Time Remote (Option for Part-Time)

For more than 25 years Catharsis Productions has helped create safe and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative accessible and relatable programs workshops and consulting we move the needle and strive for cultural change.

We are currently seeking a full-time remote eLearning Implementation Specialist. The eLearning Implementation Specialist will assist with the administration of the day-to-day operations for the Online Programs Department. This employee is responsible for the project management and maintenance of college and university clients on a proprietary online training platform and assisting licensed users with technical support needs.

This is a technical implementation role not a traditional help desk position. Youll be responsible for configuring complex multi-variable eLearning programs from the ground upmanaging intricate setups where every client deployment is unique. Success requires exceptional attention to detail strong technical problem-solving skills and the ability to build client relationships primarily through written communication.

HERES THE SKINNY:

The eLearning Implementation Specialist Essential Responsibilities:

• Configure and deploy approximately 100 unique eLearning program setups annually with each program containing multiple technical variables including content customization SFTP file path configuration roster formatting and uploads SSO authentication and testing and automated reporting workflows
• Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications
• Conduct quality assurance and accessibility testing on all program content and functionality
• Oversee automated reporting systems and email workflows to ensure consistent delivery
• Troubleshoot and resolve technical issues related to program setup integration failures and system configurations (Note: This is not end-user help desk support; youll be solving complex technical problems related to program implementation and system integrations)
• Build and maintain strong client relationships primarily through email communication providing clear technical explanations proactive updates and professional responsiveness throughout the implementation lifecycle
• Enter and verify data accurately in Salesforce CRM
• Perform other duties as assigned

• Bachelors degree or equivalent experience
• Minimum of 4 years of professional experience in technical implementation system configuration or learning technology deployment (not help desk or end-user support)
• Demonstrated experience managing complex multi-variable technical setups where each implementation requires unique configuration
• Experience with client-facing multi-dependency technical project timelines and deliverables
• Experience in eLearning and LMS platform deployment preferred
• Experience with Articulate preferred experience with other course authoring tools a plus
• Experience with Salesforce a plus
• Experience with HappyFox or other tech support ticketing system a plus

• Learning Management Systems (LMS): understanding of functionality structure configuration SCORM standards user management
• eLearning Development Tools: working knowledge of Articulate Storyline for building editing and publishing content
• Data Management Systems: CRM platforms (e.g. Salesforce) data integrity principles basic reporting
• File Transfer/Security/Accessibility: SFTP protocols file paths secure data exchange data-handling procedures WCAG/508 guidelines and eLearning best practices
• Microsoft Office Suite: proficient with Excel Word PowerPoint Outlook

• LMS Configuration & Administration: multi-step program setup including content uploads roster formatting reporting SFTP configuration automated workflows
• Complex Configuration Management: ability to work with programs containing numerous variables dependencies and unique specifications; maintain accuracy across concurrent projects with different technical requirements
• Technical Troubleshooting:diagnose and resolve LMS issues roster failures file transfer problems user access issues
• Quality Assurance Testing: test content functionality navigation authentication accessibility and reporting with high attention to detail
• Documentation & Process Management: maintain clear records of configurations requirements and troubleshooting steps
• Client Communication: translate technical concepts into user-friendly language; provide effective support via email and video conferencing
• Project Management: manage multiple concurrent deadlines involving technical and non-technical dependencies
• Data Analysis: analytical thinking with strong spreadsheet proficiency
• Attention to Detail: exceptional precision requiredeach program setup is unique and configuration errors can impact entire client deployments. Ability to systematically verify multiple technical components before launch
• Proofreading & Quality Control: identify errors in content configuration data entry and testing

• Exceptional organizational skills and ability to multitask effectively
• Self-motivated and self-disciplined; able to work independently remotely and collaboratively
• Detail-oriented mindset: ability to track and manage numerous unique variables across multiple concurrent programs without losing accuracy
• Comfort with complexity: energized (not overwhelmed) by technical challenges involving multiple moving parts and dependencies
• Professional demeanor: respectful friendly and service-oriented with clients and colleagues
• Written communication strength: professional clear and proactive email communication style that builds client confidence
• Comfort level: able to work with sensitive content related to sexual assault harassment domestic violence stalking and substance use

• Configuring complex technical systems that integrate multiple platforms
• Building unique program setups with intricate dependencies
• Solving integration and configuration challenges
• Managing the technical details that make programs work correctly

• A cover letter that highlights why you think youd be great for the gig. Wed love a cover letter that shows us your personality.
• Your resume