Supervisor Executive, Development, International, and Embassy

This is a fully remote position but may be required to occasionally go on-site with staff.

This position may require traveling for meetings with Embassies primarily to Washington D.C.

This role will primarily support Embassy Revenue Cycle business both front end working with patients registration financial and other responsibilities along with back-end billing with the expectation that the role and duties will expand into other specialty business areas. The individual will be expected to be one of main contacts for Embassy relationships.

The Supervisor of Executive Development & International Finance directs and manages the EDI Financial Specialist and EDI Billing Representative staff across multiple sites in Minnesota Florida and Arizona in coordinating facilitating and overseeing the patient experience performing related administrative tasks for the Executive Development and international patient population. Supervises and directs highest level of patient service working closely with administration and leaders within patient appointment coordinators allied health staff and other professionals throughout Mayo Clinic to ensure service excellence for this high-touch patient population.

EDI Supervisor is responsible for Optimizing staff productivity and establishing criteria for service expectations. The EDI Supervisor works to implement retention planning and staff development initiatives that align with Executive Development and International strategic initiatives. This role will participate in the overall management of Revenue Cycle teams through involvement in Enterprise-wide projects work groups task forces councils and committees and is responsible for proactively working to minimize front-end related errors and claims denials related to EDI patients. The EDI Supervisor will manage work queues and support necessary patient escalations for EDI patients as it relates to Revenue Cycle experience. The EDI Supervisor collaborates with Revenue Cycle leadership as needed to create and implement process improvement initiatives.

The EDI Supervisor is responsible for the performance of the EDI team and holds each staff member accountable for the performance of assigned day-to-day activities to include the effective use of equipment and materials within departmental budget and quality standards. Monitors staff productivity levels quality of output and resolves workplace-related issues in a timely manner to promote a culture of accountability driving toward continuous performance improvement. Develops and/or refines operational procedures and guidelines to drive team performance towards established organizational operational and financial targets. The position requires Patient Access technical expertise within Epic as well as operational expertise in hospital and medical group revenue cycle processes. Serves as a liaison to other revenue cycle and clinical practice teams within Mayo Clinic as well as external constituents/stakeholders. Responsible for the identification and planning of tactical and strategic improvement initiatives including retention to increase both financial and operational performance. Designs and implements performance improvement plan (PIPs) to remediate identified improvement initiatives and align performance with management expectations as necessary. Participates in the overall management of Revenue Cycle teams through involvement in Enterprise-wide projects work groups task forces councils and committees. Occasional travel required.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Minimum Education: Bachelors Degree
Minimum Experience: 7 years of experience in customer service concierge services finance communications or a related field.

Additional Requirements include:

• Excellent listening and communication skills
• Superior written communication skills
• The ability to interact and communicate effectively with a diverse population including prominent Executive Development and International clientele
• Conflict management and resolution ability to use good judgment in difficult or sensitive situations.
• Work independently to generate positive solutions and outcomes.
• Accommodate flexible work schedule
• Intermediate computer/keyboarding and mathematic skills
• Familiarity with Microsoft applications
• Phone etiquette and customer service and call handling skills
• Strong organizational time management and problem-solving skills with the ability to coordinate multiple projects in conjunction with direct supervision and management of the EDI team
• Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment
• Incumbents must be comfortable with ambiguity exhibit good decision-making skills and demonstrate attention to detail
• Ingenuity and judgment are required to review facts plan work estimate costs interpret results draw conclusions and take or recommend action
• Knowledge of and experience within Epic is preferred
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Preferred Qualifications include:

• Experience with Embassies Embassy processes specialty billing and supervisory/leadership skills.
• Arabic language skills are a plus

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.