Director, Account Management

The Americas region is a key growth market for Amadeus partner business. It includes over 60 Travel Unit partners (Technology and Solution Partners) and the region generated over 60M in revenue accounting for over 30% of Amadeus global partner revenue including top performing partners such as Concur Technologies and Volantio. Partners is a core area of growth for Amadeus and as the largest market by revenue this role is critical to sustaining and expanding Amadeus partner initiatives in the region.

The Senior Manager for Travel Unit Partnerships in the Americas leads key partner relationships across North and Latin America ensuring alignment with Amadeus commercial and corporate objectives overseeing a small team to drive partner engagement commercial success and operational excellence. This role requires a strong mix of strategic thinking commercial acumen technical understanding and stakeholder management across multiple Amadeus Business Lines with a strong focus on the Distribution and Airline Solutions Business Lines.

Responsible for managing and developing a portfolio of partner relationships (premium and network partners). The activities include build and maintain strong commercial relationships with existing and new partners evaluating the performance and potential of the partnership and facilitate collaboration between Amadeus and these partners.

In This Role Youll:

Partner Relationship Management:

• Develop manage and maintain strong relationships with key technology and solutions partners in the Americas (e.g. booking engines mid/back office systems fare intelligence providers and portfolio solutions partners) fostering transparency and trust through open lines of communications.

• Lead C-level interactions and negotiations ensuring strategic alignment and mutual value creation.

• Ensure commercial negotiations and contract execution aligns with Amadeus commercial policies and strategic perspective.

• Implement partnerships strategy within framework (profile monetization governance etc)

• Identify opportunities and implement strategies to enhance existing partnership outcomes and maximise value. Assess and monitor partners capabilities to enable growth

• Provides commercial performance barriers to success opportunities and evolution of our solutions to partners key decision makers on a regular basis

• Escalate partner issues

• Re-negotiate existing partnership agreements that generate new revenue streams or upside value for Amadeus

Commercial Strategy and Execution:

• Drive regional revenue growth and retention strategies for Partners.

• Convey partnership program strategy KPIs and action plans to the regions. Support regions on the activities we need to implement with the partners

• Support in closing opportunities engaging the relevant pre-sales teams or schedule all pre-sales efforts (eg demos product devt assessments etc) if necessary

• Promote internally and externally that partners collaborate with more than one Business line

• Ensure delivery of contracted services and manage service quality and escalations.

• Together with the Partner Strategy & Operational Excellence team to work on the onboarding of new partners including the negotiation of partnership agreements

• Gather feedback from regions on partnerships to identify growth opportunities gaps and pain points

• Represent Amadeus in partner governance forums and industry events.

Reporting and Communication:

• Actively share partner insights with relevant internal stakeholders to inform about partner evolution and success stories

• Organise opportunity review meetings with internal teams

• Maintain CRM accuracy and alignment between services contracts and invoicing.

• Advocate for partner needs internally and align with product and market strategies.

Team Leadership:

• Manage a team of engaged high performing team members. Provide coaching and mentoring on their roles and motivate the team to achieve the business success.

• Guide team members in best practices and ensure the Partnership Operating Model is being applied as designed.

• Ensure available tools metrics accesses and permissions are available to the team so they can perform to the best of their capacity.

• Support the peoples growth and plan career development in the context of the role.

About the Ideal Candidate:

• Bachelors Degree and/or equivalent work experience

• Ability to travel 20% (Americas & Europe)

• 7-10 years of previous team management - 2 direct reports

• 10 years experience in managing strategic partnerships business development or related field ideally in the travel technology or IT sector.

• Strong commercial and negotiation skills especially in complex multi-party agreements.

• Solid understanding of Amadeus Travel Distribution and IT portfolio and partner ecosystem.

• Ability to translate strategy into actionable initiatives.

• Self-driven proactive persistent have a can-do attitude and yet pragmatic.

• Excellent written and verbal communication and stakeholder management skills with the ability to influence stakeholders internally and externally across a wide variety of functions including at the C Level.

• Experience working in product-centric environments with significant internal and external dependencies.

• Excellent understanding of the partnership business and the Amadeus solutions (product and services) portfolio and commercial frameworks particularly in the Travel Distribution and IT business line. Good understanding of other Business areas within Amadeus.

• Technical fluency in web services and integration models is a plus

• Knowledge of Microsoft Office Suite

• Knowledge of CRM tools

Working at Amadeus you will find:

A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A flexible working model - We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.

Application process:

The application process takes no longer than 10 minutes!
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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

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