Aquatics Service Manager

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Aquatics Service Manager

Position Overview: The Aquatics Service Manager (SM) is a high-level leadership role responsible for managing a large portfolio of client accounts and executing Annual Service Agreements. This position bridges the gap between client relations sales and field operations. The SM provides direct leadership and training to Associate Service Managers (ASMs) and Technicians ensuring quality control safety compliance and mastery of the companys sales and estimation processes.

Key Responsibilities

Account Management & Compliance

Client Relations: Provide detailed timely service reports and communicate compliance issues to clients within 2 business days of a visit.
Scheduling: Schedule Certified Annual Inspections one month prior to due dates and ensure compliance requirements are met two months prior.
CRM Management: Utilize the CRM tool effectively to track accounts and communicate repairs to the Construction (CRS) team within 2 business days.

Leadership & Training

Staff Development: Identify crew training needs and include ASMs in on-site assessments at least once a month.
Technical Instruction: Teach ASMs and Technicians how to plan and execute installations of fish structures fountains aeration and plantings.
Feedback: Provide at least 4 pieces of feedback monthly via the HR software.
Safety: Ensure all safety equipment and precautions are implemented during operations.

Sales & Technical Operations

Subject Matter Expert: Serve as the expert on assessments estimating and product knowledge (fountains aeration fish etc.).
Pipeline Management: Provide weekly updates on open Opportunities in the CRM and respond to open Activities within 2 business days.
Execution: Proficiently handle the details of assessments estimating installation and repairs.

Administration & Policy

Compliance: Follow all handbook policies and participate in scheduled safety meetings.
Digital Proficiency: Use the time app daily update the company calendar and manage email/text communications promptly.
Professional Growth: Maintain proper certifications and attend at least 2 professional training sessions annually.

Benefits

Competitive Pay starting at $60000 based on experience

Time Off: Annual Paid Vacation 11 Observed Holidays

Health: Insurance Benefits (Health Vision)

Retirement: Company-Matched 401K

Perks: Company Phone provided

Equal Employment Opportunity Statement

Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics veteran status sexual orientation gender identity or any other characteristics protected by federal state or local laws.

Required Skills

Requirements & Qualifications

Experience & Skills

Industry Background: Education or experience in construction landscaping excavation water resources pond management or stormwater maintenance.
Technical Skills: Experience operating mini-excavators skid steers mowing equipment chainsaws and pumps. Must be proficient in loading and hauling trailers.
Computer Proficiency: Skills in Word processing Mapping/GIS CRM software and timekeeping apps.

Leadership & Soft Skills

Management: Capable of leading/managing a crew and working well in teams.
Communication: Strong written and verbal ability (grammar punctuation spelling) to communicate with clients of various education levels.
Organization: Results-oriented self-starter with high attention to detail.

Physical Demands

Ability to lift and carry up to 80 lbs.
Ability to work on steep slopes and in all weather conditions/wet environments.
Capability to travel with occasional overnight trips required.

Licensing

Must possess a valid drivers license with a clean driving record.
NC Pesticide Applicators License
NCSU SCM I&M Certification

Required Experience:

Manager

Job Title: Aquatics Service ManagerPosition Overview: The Aquatics Service Manager (SM) is a high-level leadership role responsible for managing a large portfolio of client accounts and executing Annual Service Agreements. This position bridges the gap between client relations sales and field operat...