Aquatics Service Manager
Share
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Aquatics Service Manager
Position Overview: The Aquatics Service Manager (SM) is a high-level leadership role responsible for managing a large portfolio of client accounts and executing Annual Service Agreements. This position bridges the gap between client relations sales and field operations. The SM provides direct leadership and training to Associate Service Managers (ASMs) and Technicians ensuring quality control safety compliance and mastery of the companys sales and estimation processes.
Key Responsibilities
Account Management & Compliance
- Client Relations: Provide detailed timely service reports and communicate compliance issues to clients within 2 business days of a visit.
- Scheduling: Schedule Certified Annual Inspections one month prior to due dates and ensure compliance requirements are met two months prior.
- CRM Management: Utilize the CRM tool effectively to track accounts and communicate repairs to the Construction (CRS) team within 2 business days.
Leadership & Training
- Staff Development: Identify crew training needs and include ASMs in on-site assessments at least once a month.
- Technical Instruction: Teach ASMs and Technicians how to plan and execute installations of fish structures fountains aeration and plantings.
- Feedback: Provide at least 4 pieces of feedback monthly via the HR software.
- Safety: Ensure all safety equipment and precautions are implemented during operations.
Sales & Technical Operations
- Subject Matter Expert: Serve as the expert on assessments estimating and product knowledge (fountains aeration fish etc.).
- Pipeline Management: Provide weekly updates on open Opportunities in the CRM and respond to open Activities within 2 business days.
- Execution: Proficiently handle the details of assessments estimating installation and repairs.
Administration & Policy
- Compliance: Follow all handbook policies and participate in scheduled safety meetings.
- Digital Proficiency: Use the time app daily update the company calendar and manage email/text communications promptly.
- Professional Growth: Maintain proper certifications and attend at least 2 professional training sessions annually.
Required Skills
Requirements & Qualifications
Experience & Skills
- Industry Background: Education or experience in construction landscaping excavation water resources pond management or stormwater maintenance.
- Technical Skills: Experience operating mini-excavators skid steers mowing equipment chainsaws and pumps. Must be proficient in loading and hauling trailers.
- Computer Proficiency: Skills in Word processing Mapping/GIS CRM software and timekeeping apps.
Leadership & Soft Skills
- Management: Capable of leading/managing a crew and working well in teams.
- Communication: Strong written and verbal ability (grammar punctuation spelling) to communicate with clients of various education levels.
- Organization: Results-oriented self-starter with high attention to detail.
Physical Demands
- Ability to lift and carry up to 80 lbs.
- Ability to work on steep slopes and in all weather conditions/wet environments.
- Capability to travel with occasional overnight trips required.
Licensing
- Must possess a valid drivers license with a clean driving record.
- NC Pesticide Applicators License
- NCSU SCM I&M Certification
Benefits
Competitive Pay
Time Off: Annual Paid Vacation 11 Observed Holidays
Health: Insurance Benefits (Health Vision)
Retirement: Company-Matched 401K
Perks: Company Phone provided
Equal Employment Opportunity Statement
Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics veteran status sexual orientation gender identity or any other characteristics protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Bland Landscaping's innovative leadership in sound horticultural practices has kept outdoor spaces safe and healthy since 1976.
