Manager, Bare Metal Support Engineering

What Youll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless reliable and high-performance experience. This team supports the infrastructure that powers the AI revolutionworking across data centers hardware systems and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role:

As a Manager of Bare Metal Support Engineering youll be at the center of ensuring our dedicated infrastructure remains stable reliable and performant. Youll lead daily support operations triage incidents drive escalations and ensure that hardware is monitored maintained and delivered effectively for our clients. Youll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity working cross-functionally with engineering product and infrastructure teams to scale processes as we grow.

In this role you will:

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build develop and lead a dedicated Infrastructure Support team focused on supporting key infrastructure handling escalations and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents escalation management and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime ensuring the infrastructure meets client expectations.
• Work closely with product infrastructure and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members developing their skills to manage and maintain critical infrastructure effectively.

Who You Are

• 5 years of experience leading teams responsible for infrastructure support data center operations or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics troubleshooting and replacement (servers power cabling etc.).
• Experience working with high-performance rack-scale hardware including CPU and GPU-based compute nodes.
• Understanding of GPU infrastructure (e.g. NVIDIA A100/H100s PCIe/NVLink liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.
• Proven track record in incident and escalation management with direct ownership of client or production-impacting issues.
• Experience managing ticket-based workflows (Jira Zendesk etc.) in a high-urgency technical environment.
• Comfortable interpreting and acting on metrics (MTTR SLOs backlog ticket trends) to drive operational improvements.
• Skilled in managing scheduling shift coverage and team logistics in 24/7 or hybrid support models.
• Travel up to 30% annually

Preferred:

• Experience managing infrastructure support teams in high-growth or rapidly evolving environments.
• Proven ability to develop and implement operational processes that scale with business needs.
• Strong familiarity with server and GPU hardware lifecycle management: deployment maintenance thermal/power concerns RMA coordination and decommissioning.
• Demonstrated success in coaching and growing technical teams through training mentorship and performance development.
• Skilled in both developing and interpreting metrics to drive accountability continuous improvement and executive visibility.
• Familiarity with AI/ML workloads cluster utilization patterns or the infrastructure needs of GPU-heavy clients is a plus.

Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.

• Have a track record of improving infrastructure reliability through clear processes and team accountability.
• Think critically about how to scale operations without overengineering.
• Care about delivering for customersbut know when to hold the line to protect the team and long-term goals.
• Communicate clearly especially under pressure.
• Are comfortable getting close to the work but know when to step back and lead.
• Thrive in fast-paced environments where priorities can shift quickly.

Why CoreWeave

At CoreWeave we work hard have fun and move fast! Were in an exciting stage of hyper-growth that you will not want to miss out on. Were not afraid of a little chaos and were constantly learning. Our team cares deeply about how we build our product and how we work together which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!

The base salary range for this role is $170000 to $240000 SGD. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).