Senior Content Designer | MYMOVE

This role requires a hybrid schedule and will be based in our South Charlotte NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

Were seeking a Senior Content Designer to join our Creative team. Youll be part of a highly collaborative creative close-knit group that loves solving complex problems building data-driven user experiences and driving innovation and performance for the business.

Moving is one of lifes most stressful experiencesthere are 100 critical decisions that shape what comes next. At the heart of this journey is the USPS Change-of-Address (COA) a critical step we power through our exclusive relationship with USPS. Were transforming moving from stress into discoverymaking it not just easier but genuinely helpful to get to-dos done. Youll support a critical piece of that mission: helping users succeed in their moving journey.

As Senior Content Designer youll lead content for USPS Change-of-Address and the MYMOVE platform that followsan experience used by 24M movers every year. MYMOVE partners with national and regional brands across Retail and Home Services such as Kroger Crate&Barrel Spectrum and Wayfair.

What Youll Do:

Lead Content Strategy & Execution

• Own content design and strategy across the end-to-end product experience
• Create maintain and evolve internal guidelines and content systems aligned to brand pillars and business goals
• Synthesize external guidelines from multiple partners into a seamless unified voice
• Concept and write content that improves user experience and drives performance across digital experiences

Use Data Research & Performance Metrics

• Use data user research and performance metrics to optimize existing experiences
• Build subject-matter expertise by understanding user needs business goals competitive solutions and opportunity gaps
• Translate business goals into high-converting content measuring success through conversion and task completion
• Lead content-driven research and testing initiatives that shape platform decisions

Collaborate Across Teams

• Partner closely with Designers Product Managers Engineers and Researchers from concept through launch
• Work autonomously take ownership and sweat the details every step of the way
• Use AI tools (e.g. ChatGPT) to accelerate first drafts and A/B variantswhile maintaining brand voice and compliance standards
  
  

What Were Looking For:

• 5 years of experience writing for consumer-focused tech across web mobile and app platforms
• A strong portfolio showcasing excellent error-free writing and UX thinking
• Ability to directly implement content in design tools like Figma (or similar collaborative platforms)
• A clear communicator and strong collaborator who can bring strategy to life
• A growth mindsetopen to feedback and continuous learning
• Proactive with strong time-management skills and a bias toward action
• Comfortable working in a fast-changing evolving environment
• Ability to juggle multiple projects while setting and managing stakeholder expectations
• A passion for UX and digital content principles
• A great sense of humorand a genuine love for what you do

Nice to Haves:

• Experience in utilities or home services (internet electricity entertainment HVAC smart tech)
• Understanding of homeowner or renter utility needs and purchase lifecycle
• Branding and marketing experience
• Familiarity with usability testing platforms (e.g. Userlytics)
• Experience working with government or quasi-government partners
• Background in travel moving or life-event consumer products

Compensation:

This range reflects total cash compensation which may include base salary only or base salary plus target bonus depending on the role. Where eligible equity may also be offered separately and not included below. Actual compensation varies based on location experience and qualifications.

• Total Cash Compensation Range: $75000 $110000 per year

Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.

• Health Insurance Coverage (medical dental and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. Thats why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies spanning several U.S. businessesa joint venture in the health services industryand strategic investments in Europe. Their businesses include The Points Guy Lonely Planet Bankrate the Allconnect Platform RV Home Client Growth RV Growth & Transformation Sage Home Loans Corporation and more. Across the portfolio Red Ventures businesses deliver seamless digital experiences for consumers help Fortune 100 clients solve large-scale digital growth challenges and create world-class experiences and opportunities for employees. Learn more at follow @RedVentures on LinkedIn and Instagram.

At Red Ventures we believe diverse inclusive teams are better. To help you better understand our core values and beliefs we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact

If you are based in California we encourage you to read this important information for California residents linked here.

#LI-LM2