Customer Outreach & Training Specialist

Leidos is seeking a passionate and customer-focused professional to join our team as a Customer Outreach & Training Specialist. In this dynamic role you will be the critical link between our innovative solutions and our valued customers delivering impactful training sessions (on-site and virtual) conducting product demonstrations and fostering strong customer relationships. Based in the DC/Ft Belvoir area with up to 50% travel you will represent Leidos commitment to excellence by gathering customer feedback responding to inquiries and ensuring users are empowered to maximize the value of our products. This is an exciting opportunity to contribute to Leidos mission-driven work while leveraging your communication skills technical aptitude and customer service expertise to make a meaningful impact in a fast-paced mission-critical environment.

Primary Responsibilities:

• Deliver customer training sessions (both on-site and virtual) and conduct product demonstrations to ensure effective user adoption.
• Gather and relay customer feedback feature requests and insights to the technical team to drive product improvements.
• Respond to helpdesk emails troubleshoot issues and escalate complex problems to the technical team for resolution.
• Maintain and update user documentation training materials and resources to ensure accuracy and relevance.
• Build and nurture strong customer relationships track engagement and foster long-term satisfaction.

Basic Qualifications:

• Bachelors degree with 8 years of experience or Masters degree with 6 years of experience. Additional experience may be considered in lieu of a degree.
• Active DoD SECRET clearance required; TS/SCI clearance preferred.
• Excellent communication and presentation skills with the ability to engage diverse audiences effectively.
• Proven experience in customer service account management or a related field.
• Ability to translate technical concepts into plain language for non-technical users.
• Proficiency in MS Office and Google Workspace tools.
• Willingness to travel up to 50% as required.

Preferred Qualifications:

• Experience delivering technical or software training in a professional setting.
• Familiarity with helpdesk ticketing systems and workflows.
• Demonstrated ability to write and maintain user documentation and training materials.
• Background in customer success product specialist roles or similar positions.

EIO2024

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.