Financial Intake Specialist Roper Hospital

Location: 1481 Tobias Gadson Blvd Charleston SC (West Ashley)

Primary Function/General Purpose of Position:

In accordance with the Mission Statement of Roper Saint Francis Healthcare Organization and Vision Statement of the Ryan White HIV Program the Financial Intake Specialist will schedule patients and manage appointments for providers oversee and assist with patient flow routinely review and apply sliding fee scale collect and monitor patient copays and contribute to departmental accounts payable processes.

Essential Job Functions:

• Schedules patients and manages appointments for providers.

• Oversees and assists with patient flow.

• Responds actively and effectively with sensitivity to the needs of internal and external consumers and portrays a positive professional image.

• Communications effectively with providers and clinical team to proactively address patient issues and concerns.

• Routinely review sliding fee scales for Ryan White and all other medical assistance programs and monitor patient eligibility accordingly.

• Advise the patient on financial responsibilities for Ryan White and contracted providers.

• Daily oversight and collection of patient copay and maintains a detailed record of funds collected.

• Review department invoices for accuracy and appropriateness and submit check requests as directed.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

N/A

Education

• High School diploma or equivalent required; Associate or Bachelors Degree preferred. Courses in accounting or financial management preferred.

Work Experience

• Three (3) years of experience in an administrative/clerical role accounting banking insurance or similar industry .

Training

N/A

Language

N/A

Patient Population

Not applicable to this position

Working Conditions

This section addresses the physical environment in which the employee will perform the work.

Periods of high stress and fluctuating workloads may occur.

• Long-distance or air travel as needed- not to exceed 10% travel.

• General office environment.

• May be exposed to high noise levels and bright lights.

• May be exposed to physical altercations and verbal abuse.

• May be exposed to limited hazardous substances or body fluids. *

• May be required to use physical restraints.

• May be exposed to human blood and other potentially infectious materials. *

• May be exposed to adverse weather conditions; cold hot dust wind etc.

• May have periods of constant interruptions.

• Required to car travel to off-site locations occasionally in adverse weather conditions.

• Prolonged periods of working alone.

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Frequent sitting. Frequently requires long periods of working at a computer. Intermittent walking standing stooping bending. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood body fluids or tissue. Possible exposure to infectious materials communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Requires work under stressful conditions deadlines and/or irregular hours. Ability to read and comprehend.

Physical Requirements

This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for ALL physical requirements for each physical demand and work position below.

Additional Physical Requirements/Hazards

This section addresses the additional physical requirements/hazards on the associate in the role. Please identify ALL additional physical requirements/hazards.

Physical Requirements

Not applicable to this position

Hazards

Not applicable to this position

Skills

• Ability to operate various office equipment including personal computers typewriters calculators photocopiers telephones fax machines and any other necessary office machines.

• Knowledge of business office procedures.

• Requires the ability to work independently and as a team member. Requires ability to maintain confidentiality of sensitive information.

• Requires the ability to effectively communicate with clientele and other personnel especially medical providers.

• Knowledge of budgeting and accounting procedures for grants/contracts and government regulations policies and procedures relevant to grants/contracts.

• Detailed written and verbal communication skills.