JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
At JLL we have a great commitment to diversity which is why we promote the inclusion of all people on equal terms; that is we do not discriminate based on disability sexual orientation gender identity sex race ethnic group religion and/or physical appearance.
Benefits to eligible employees include:
Direct hiring by the company.
Base salary
Lawbenefits:IMSS vacation time vacation bonus Christmas bonus.
Life insurance death benefit
Ongoing training through an online platform with more than 15000 courses available in several languages.
Psychological medical nutritional legal financial and veterinary counseling (remote)
Wellhub: Corporatewellness programthat offers access to gyms online classes nutritionists and more.
Annual Target Bonus
Whatthisjobinvolve This role is responsible for implementing the experience program at the clients site. This client-facing role combines your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.
Work Adress:Blvd. Manuel Ávila CamachoPolanco 1ra. Sección
Miguel Hidalgo Ciudadde México 11510
Work Schedule:Monday - Friday 7am-4pm
Gross Monthly Salary:$35000-$40000
Work Modality:On site
What is your day to day
Serve as the initial point of contact for all client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of Client employees and guests
Enthusiastically welcome guests anticipate their needs assist with arrivals departures and office orientations
Actively monitor and maintain the front desk lobby and surroundings to ensure an environment that is safe clean organized and reflects brand standards
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements policies and regulations and performance metrics to provide flawless execution and stable service delivery for the Client.
Strive to continually improve experience service performance.
Achieve and exceed goals including performance goals team goals and Clients goals and objectives.
Work with key account and client stakeholders to organize host and operationalize key engagement events within the assigned client location to enhance experience.
Visibly engaged and well known in the workplace while also walking floors to ensure Workspaces (offices desk conference rooms mailroom pantries etc.) are stocked and maintained
Receives and responds to all requests or issues within one day of receipt including a personal follow up to Client employees to ensure questions / requests are answered
Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to Clients operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Provide administrative and operational excellence for soft services
Implement and monitor standards of service to meet and exceed expectations
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events to anticipate and address concerns and to ensure operations without incident
Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to the Clients operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties as requested
Desired experience and technical skills
High School diploma or GED required
Fluent English
Minimum of 2-3 years experience in hospitality management experience
Ability to work with clients at all levels of an organization.
Strong vendor management experience.
Budget management skills.
Exhibits strong communication and listening skills.
Exhibits initiative responsibility flexibility and leadership.
Must have strong analytical skills.
Proficient in the use of Windows based office software including but not limited to Microsoft Office Word Excel PowerPoint and Outlook.
If this job description resonates with you we encourage you to apply.Wereinterested in getting to know you and what you bring to the table!
Location:
On-site MexicoMEXIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Unclear Seniority
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.