Business Systems Analyst II

CUSTOMER

• Work with Learning team Business Partners and Vendors to gather and refine business requirements (understand goal scopeand priorities)

• Top notch communication skills (written verbal and presentation)

• Strong ability to build relationships and works well with others

• Strong knowledge of Features Epics and ensure to capture User stories and research potential solutions design and configure Vendor tools (TD Thrive Degreed and SumTotal) to best meet business requirements.

• Support BAU/ Config testingfor all initiatives as needed and major initiatives as defined by the banks initiative deliverymethodology:

• System Integration Test (SIT)executionandutilizationof documentation.

• Business Acceptance Test (BAT)executionandutilizationofdocumentation.

• UAT testing for initiatives and/or releasemaintenance.

• PATknowledge

• Responsible for business process documentation for all business applications owned/managed.

• Provide BAU support:assistwith incoming Intakes and break-fix issues

• Responsible for day-to-day operations process management to ensure consistency provide Tiers 2 and 3 support for Thrive issues.Identifyactionsworkarounds and/or required configuration changes to resolve or address issues.

• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)

• Be the Subject Matter Expert on all aspects of how the Workday Recruiting platform supports and enables business processes underlying the full recruiting / talent acquisition life cycle.

SHAREHOLDER

• Adhere to existing processes/standards including requirements management technology delivery practices and standards and business technology architecture escalating issues as

• Continuously enhance knowledge/expertisein own area and keep current with leading-edge technology trends/developments and developexpertisein TD services applications infrastructure analyticaltoolsand techniques that can contribute to effective solution development/delivery

• Continuously enhance knowledge of business domains and their products/services

• May support change management planning and activities including those that ensure operational readiness.

• Support implementation and post-implementation planning and activities.

• May support the development of business cases including benefits identification RFI/RFPand service level agreements with vendors/suppliers consistent with technology requirements/guidelines

• Adhere to the TD code of conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business qualityinnovationandteamworkand ensuretimelycommunication of issues/ points of interest.

• Support the team by continuously enhancing knowledge /expertiseintheir ownarea andparticipatewithknowledge transfer within the team and business unit.

• Keep current on emerging trends/ developments and grow knowledge of the business relatedtoolsand techniques.

• Participate in personal performance management and development activities including cross training withinyour ownteam.

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.

• Contribute to the success of the team by willinglyassistingothers in the completion and performance of work activities;providingtrainingcoachingand/or guidance asappropriate.

• Contribute to a fairpositiveandequitableenvironment that supports a diverse workforce.

• Act as a brand ambassador for your business area/function and the bank both internally and/or externally.

BREADTH & DEPTH:

• Sound knowledge of system analysis process and techniques

• Sound knowledge of systems and applications supported by the team including system components functionality interfaces data flows and business rules.

• Sound knowledge of enterprise technology delivery practices and standards and relatedexpertiseincluding design developmenttestingand delivery frameworks

• Basic understanding of business supported

• Leads system requirements management for low to moderate complexity/risk initiatives in alignment with strategies

• Identifiesrisks and impediments and leads problem resolution for minor issues

• Supports the identification maintenance and reporting of traceability of system requirements

• Work performed under guidance and supervision

• Reports to a Manager or Practice Lead

EXPERIENCE AND / OR EDUCATION

• Leverage specialized domain product and systems knowledge to have a thorough understanding of the business product and vision; provide business-technology interaction subject matterexpertiseas well as recognize and drive the focus toward business value.

• Strong knowledge and experience with Workday (WD) platform (HCM) and have working knowledge of WD business processes and security.

• Workday configuration experience. Participate in complex applications and systems development.

• Strong LMS knowledge and experience: DegreedSumTotaland Thrive configuration.

• Integrationknowledge and experience which includes working with Vendors (i.e.form layouts associated fields and data transfer protocols (SFTP HTTP HTTPS) authentication connectivity SSO (OIDC SAML) and data transmissions (JSON XML/ SOAP).

• Undergraduate degree or technical certificate

• 2-3years relevant experience in providing front-end (config) and back-end solutioning

• Experience working in a Waterfall environment canleadthe start and complete requirements package. (high-level & detailed requirements alsoutilizedfor user stories sys to sys documentation data flows etc.)

• Experience working in an Agile Delivery (Scrum and Kanban) accustomed to Epics Features and User Stories

• Experience with the following tools: JIRA and Confluence

• Knowledge of JTMF (Jira Test Management Framework)