Sr. Business Systems Analyst Core Platform Manage Customer Accounts

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals then the Core Platforms MCA Business Systems Analyst team is the place for you!

MCAs applications form the Book of Record for all aspects of personal and commercial business deposit and chequing accounts as well as registered deposit accounts and a Line of Credit product. This critical data is used by key banking systems at TD (e.g. Easyweb Mobile C3 S3) to deliver customer-centric information and services to technology and business partners.

The ideal candidate brings a solid IT backgroundpreferably in Mainframeexceptional communication skills to bridge Journey needs with technology solutions and thrives in a fast-paced ambiguous environment.

As a key member of the Pod Agile delivery team you will be actively involved in many features to enhance and deliver new functionalities supporting Journey-sponsored and Infrastructure initiatives. You will translate complex requirements into clear JIRA user stories using the Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close collaboration with Journey partners Product Owners Architects Software Engineers and Quality Engineers to drive clarity test and support deployment.

If you are looking for a challenging and rewarding technology career we welcome your application.

Primary Purpose of the Role

Translate business needs into technical concepts for technical teams and technical constraints into business language for stakeholders.
Plan manage and lead the delivery of system requirements in alignment with standards and frameworks. Provide technical leadership and work in close partnership with various partners and stakeholders to plan elicit analyze document communicate and manage functional and non-functional requirements.

Key Accountabilities

• Leverage specialized domain product and systems knowledge to have a thorough understanding of the business product and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify document and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions assess impact to existing work processes and systems and how to manage the integration
• Translate business requirements into detailed functional specifications taking into account non-functional requirements
• Own and manage the traceability of system requirements through design and development testing and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product performance user acceptance and operational acceptance testing
• Provide support/oversight and guidance in the delivery of technology requirements with focus on quality reusability scalability and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Provide operational and process-related analysis and support as needed.
• Adhere to existing processes and standards including requirements management technology delivery practices and standards and business technology architecture escalating issues as require.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services applications infrastructure analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Support and contribute to change management planning and activities including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• Support the development of business cases including benefits identification RFI/RFPs and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Adhere to the TD code of conduct.
• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques.
• Participate in personal performance management and development activities including cross training within own team.
• Keep others informed and up-to-date about the status and progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Lead motivate and develop relationships with internal and external business partners and other stakeholders to develop productive working relationships.
• Contribute to a fair positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank both internally and externally.

Experience and/or Education

Required

• Undergraduate degree or Technical Certificate
• 68 years of experience as a BSA or similar Business Analyst/Systems Analyst role.
• Advanced knowledge of Mainframe capabilities limitations and best practices. Hands-on experience preferred.
• Proficiency in writing detailed user stories with acceptance criteria in JIRA using Gherkin language and in creating and maintaining documentation in Confluence.
• Experience working in Agile/Scrum environments.
• Proven ability to engage enable and lead stakeholders to consensus on requirements and related issues/questions.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis for complex issues and propose effective solutions.
• Excellent communication facilitation presentation and documentation skills.
• Ability to work independently and coach and guide team members within area of expertise.

Preferred

• Experience in multi-org enterprise-level environments.
• Ability to influence stakeholders and drive alignment across technical and business teams.
• Microsoft 365 Copilot/Github Copilot experience.
• Business Analyst Certification.

Key Competencies

• Engineering mindset.
• Customer obsession.
• Analytical thinking & problem-solving.
• Strong documentation and communication.
• Ownership & bias for action.
• Attention to detail.
• Technical curiosity.
• Ability to earn trust and build relationships.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):