State Services Administrator

To be eligible for this position you must reside in the same country where the job is located. This role is in office and will require 5 days per week in the Richmond VA location.

Job Overview
Under guidance controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resources to ensure that basic product deliverables meet the customers specifications including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches analyzes and responds to client inquiries that are routine in nature.
• Managing SharePoint site by providing access to and removing access from the site.
• Updating eRegMonitor content on the SharePoint site.
• Work closely with our Puerto Rico contact regarding client files including saving files to our SharePoint site and providing access to clients for site.
• QC and format files for publication of eRegMonitor product.
• Organizing files in the Richmond office.
• Sending packages out for fellow team members.
• Receiving Mail and Managing the mail log.
• Ordering checks and maintaining the check log.
• Work closely with internal and external clients on technical issues helping to troubleshoot and to escalate as necessary.
• Managing access to MOVEit Xen SharePoint and the Licensing Hub for both internal and external clients as applicable.
• Run weekly metrics for the licensing team.
• Run monthly/quarterly/year-end billing reports (PODS).
• Help reconcile credit card charges and billing errors.

Requirements

• Bachelors degree or equivalent experience required.
• Experience in an IQVIA role or pharmaceutical experience preferred.
• Excellent written and oral communication skills strong organizational and attention to detail skills.
• Minimum of 2 years of professional experience preferably in a similar role.
• Knowledge of the SharePoint sites and managing access.
• Proficient with technology to assist clients with troubleshooting.
• Strong interpersonal skills with ability to work closely with people at all levels of the organization.
• Demonstrated ability and desire to improve individual performance and advance the efficiency and effectiveness of the department

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.