Assistant Manager, Quality and compliance

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Design establish and oversee the end-to-end complaint handling process and framework with the collaboration with Global Quality and Brand Teams.

Provide managerial oversight for receiving registering categorizing and routing customer/consumer complaints with authority to prioritize high-impact cases and escalate critical issues to senior leadership. Ensure complete accurate documentation in the LOOP system enforce timely responses.

Lead regular analysis of complaint data to identify trends root causes and potential quality/operational risks. Develop and present comprehensive complaint analysis reports to senior leadership.

Responsible for Global series standard of quality transformation training and implementation. Build market company quality management system in Market Company to fulfil regulatory and food safety requirements.

Ensure regulation compliance in market company with the collaboration with Public Affairs and brand company. Lead regulation compliance projects and drive for continuous improvement.

QUALIFICATIONS & EXPERIENCE

Minimum 5 years ofproven managerial or leadership experiencein quality management regulatory compliance or complaint handling within a CPG/FMCG company or Wine & Spirits industry.
Deep professional knowledge of quality management systems regulatory requirements (food safety consumer protection) and industry best practiceswith experience leading compliance initiatives.
Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills with the ability to work collaboratively across departments.

English capability a plus.

Job Posting End Date:

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Manager

Design establish and oversee the end-to-end complaint handling process and framework with the collaboration with Global Quality and Brand Teams.Provide managerial oversight for receiving registering categorizing and routing customer/consumer complaints with authority to prioritize high-impact cases ...