Service Manager

Arlington, TX - USA

Monthly Salary: $ 75000 - 100000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Role

Continuously evaluates IT and Operations efficiency processes services and existing technology effectiveness and interoperability to identify focus areas for improvement
Seeks feedback from the internal stakeholders agree and own the teams Continual Service Improvement Plans (CSIPs)
Documents and administers the IT Service Portfolio and Service Catalog including service descriptions and the configuration management database (CMDB)
Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
Incident and Problem Management Service Delivery Management Budget Management Stakeholder Management (Internal and External) Continuous Improvement

Responsibilities

Interfaces with all customers regarding service offerings costs value propositions and on boarding processes.
Continuously evaluate IT and Operations efficiency processes services and existing technology effectiveness and interoperability to identify focus areas for improvement.
Understanding trends within the processes or shared services areas in scope and recommending appropriate course of action that benefits IT and its Customers.
Seek feedback from the customer agree and own the customer(s) Continual Service Improvement Plans (CSIPs).
Plan prepare and organize service capabilities for new development activities projects releases new applications.
Responsible for asset management associated with end-user computing.
Documents and administers the IT Service Portfolio and Service Catalog including service descriptions service ordering.
Design of future services identified in the Service Portfolio.
Provides support to business owners and external groups in the understanding of the services offered including quality costs leverage risks user experience and speed of delivery

Qualifications

The Requirements

Bachelors Degree in Computer Science Information Technology Management and/or an MBA is required
10-15 years experience in a similar role within the financial industry or a complex international environment
Experience with establishing oversight and governance with third party service providers for contract management and performance monitoring is required
Familiarity with reporting software ITSM tools like ServiceNow is strongly preferred.
ITIL and/or PMP certified would be preferred
Ability to think out of the box solve problems encourage innovation and manage change
Actively promotes ideas proposals and influences strategy
Excellent critical thinking and creative problem solving
Ability to work independently under own initiative and within a team

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $75000.00-$100000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program) medical (including prescription drug coverage and fertility benefits) dental vision Health Savings Account Commuter Accounts Health Care and Dependent Care Flexible Spending Accounts company-paid life insurance supplemental life insurance AD&D group accident group critical illness group legal identity theft protection wellbeing program adoption assistance surrogacy assistance auto/home insurance pet insurance and other work/life resources.
Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave)Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

EOE including disability/vets

Required Experience:

Manager

DescriptionThe RoleContinuously evaluates IT and Operations efficiency processes services and existing technology effectiveness and interoperability to identify focus areas for improvementSeeks feedback from the internal stakeholders agree and own the teams Continual Service Improvement Plans (CSIPs...