Select Presale Quality Review Technical Coach Cigna Healthcare (Remote)

The Technical Coach is responsible for supporting and assisting the facilitation of the Training and Development programs within U500 Presale and Quality. Drives continuous business improvements through coaching and works with the Presale Enablement team to strive for positive results.

The ideal candidate for this role is driven to make an impact on the business and motivated to drive for excellence. You are a quick learner who is detail oriented and can handle multiple priorities at once. Involvement in coaching trainings and special projects will be a part of your day to day responsibilities.

Role Summary:

The selected candidate will support the development and delivery of technical coaching on company products and technologies so as to ensure that employees develop maintain and increase their own technical and/or process knowledge. The Technical Coach will ensure system/process updates are communicated and checks for understanding. This individual will also be an integral member of the Presale Enablement team involved in quality reporting and recommendations support procedural gaps and development of clear concise job aids. The technical coach will work closely with the presale team to provide tools and techniques that support performance improvement plans quality & productivity coaching and proper utilization of tools and applications pertaining to the role. The Select Presale Technical Coach will report directly to the Presale Enablement Improvement Manager.

Responsibilities:

• Continually looks for opportunities to streamline processes and procedures eliminating rework and reducing productivity variations wherever possible
• Responsible for coordinating and maintaining current policies best practices and documentation accuracy.
• Provides side-by-side support using training or coaching to reinforce the classroom learnings
• Stays abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
• Assists in teaching and developing learners to put the client/customer at the center of everything we do & efficiently perform the technical aspects of their job
• Partners with managers to identify technical coaching needs
• Supports annual training including but not limited to: contingent worker training program new hire training classes annual refreshers
• Drives high quality performance within the front line teams through ongoing analysis of quality and intake questions results while driving individual and team level coaching to reduce error trends and improve quality.
• Works with and in support of business partners to deliver timely consistent and accurate technical issue resolution to front line teams. Proactively identify and act upon opportunities & solutions to improve team proficiency.

Minimum Qualifications:

• Bachelor degree strongly preferred
• Strong technical ability through proven experience in Presale
• Effective collaboration and problem solving skills

• Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously

• Strong communications skills verbal and written
• Demonstrated Critical thinking/Decision making skills
• Some travel will be required

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.