Senior Software Engineer – Conversational AI & Messaging

Warren, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Work Arrangement:

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin TX or Warren MI three times per week.

The Role
The Messaging andConversationalAI team is seeking a driven Senior Software Engineer to lead the development of next-generation customer-facing AI chat this critical role you will bridge the gap between advanced Artificial Intelligence and practical customerassistance designing virtual assistants that serve General Motors customers globally.

As a technical leader you willbe responsible forthe architecture and implementation of conversational experiences. You will exercise independent judgment to solve complex non-standard problems in the Natural Language Understanding (NLU) and Generative AI space. You will work closely with product managers and other engineers to deliverperformant production-grade systems that transform how GM interacts with its customers.

WhatYoullDo:

Architect develop and deploy scalable customer-facing AI chat solutions and virtual assistants serving as the technical subject matter expert for the team.

Leverage Large Language Model (LLM) technologies to create natural context-aware and helpful customer interactions.

Design and implement robust integrations between chat interfaces (Web SMS Apple Messages for Business) and internal GM backend APIs/services to enable self-service capabilities.

Serve as a mentor to junior engineers providing code reviews architectural guidance and fostering a culture of technical excellence and One Team collaboration.

Identifybroad technical challenges in the customer support domain and devise innovative solutions based on limited precedent aligning technical outcomes with business goals.

Partner with cross-functional teams (Service Cloud Data Science Vehicle Engineering) to ensure a seamless customer journey from chat to live agent handoff.

Your Skills & Abilities (Required Qualifications):

7 years of experience in software engineering withstrongfluency in Python Java or JavaScript/TypeScript.

Proven ability to lead technical design discussions make architectural decisions for distributed systems and drive projects from concept to production.

Extensive experience designing and consuming RESTful APIs and microservices.

Understanding ofAI chat solution concepts including NLU/NLP intent recognition entity extraction and dialog management (e.g.Dialogflow Einstein or similar).

Familiarity with CI/CD pipelines testing frameworks and monitoring tools.

Excellent problem-solving skills and the ability to work in a collaborative environment.

Bachelors degree in Computer Scienceor equivalent professional experience.

What Will Give YouACompetitive Edge (Preferred Qualifications):

Direct experience with Salesforce Service Cloud specifically implementing or configuring Salesforce Messaging for In-App and Web (MIAW).

Hands-on experience specifically with the Google Cloud Platform (GCP) AI stack including Vertex AI Agent Builder orDialogflowCX.

Experience implementing RAG (Retrieval-Augmented Generation) architectures to ground LLM responses in enterprise data.

Excellent verbal and written communication skills with the ability to explain complex AI concepts to non-technical stakeholders.

Additional Information:

Additional Information:

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience:

Senior IC

Job DescriptionWork Arrangement: Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin TX or Warren MI three times per week.The RoleThe Messaging andConversationalAI team is seeking a driven Senior Software Engineer to lead the development of...