Supervisor of Member and Guest Services
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Job Location:
Montgomery, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Must have previous hotel and/or concierge experience
Essential Functions include but not limited to the following:
Supervisor has tasks listed below & standard duties of Receptionist/ Member & Guest Services Rep:
- Assisting mgt with training new staff members in the outlined job duties below; if/when duties are changed or added.
- Provide continued staff support
- Overseeing tasks and staff ensuring smooth and efficient office operations
- Will focus on room blocks for BWYCC Villas. This includes but is not limited to; tours inquiries maintaining the reservation files and all communication with the guest/host.
- Assisting mgt with marketing; attending open houses building rapport and maintaining relationships with local venues and preferred vendors.
- Assist with closing out of work orders in a timely manner inclusive of follow-ups and updates.
- Assist with villa walk-throughs weekly
- Greet all members and guests and make them feel welcome.
- Answers telephones and routes calls to appropriate departments.
- Receives and delivers messages for members guests and other employees.
- Copy and/or fax items for members guests and other departments.
- Confirms reservations for: Villas Special Events & Dining
- Responsible for checking guests in and out of Villas
- Receives payments for stays in Villas and member statements.
- Maintain Villa occupancy report
- Complete daily night audit reports.
- Maintains supply of guest check-in packages.
- Responsible for folding stuffing and mailing monthly member statements.
- Post and mail all outgoing mail for both club and member.
- Dispatch maintenance housekeeping and other departments to areas as needed.
- Provide information on activities and special events to members and guests.
- Distribute office supplies to all departments.
- Prepare labels for mailings.
- Prepare name tags for activities that require them.
- Assist members and guests with special needs/requests in the Villas.
Required Experience:
Manager
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
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