Training Specialist 2 (12-5208)

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

Job Description

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

The Training Specialist 2 is considered the face of the DMV and will facilitate training to new hires and existing employees to help them successfully issue identity credentials drivers licenses vehicle titles and registrations. The Training Specialist 2 is also responsible for updating the DMV website DMV SOPs (Standard Operating Procedures) and other training aids to help our team be successful. The Training Specialist 2 must be a subject matter expert on all DMV topics and must manage our Training Auditing and Helpdesk teams.

Our Organization Mission and Culture

ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting licensing and reinstating drivers titling assets and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED: We navigate the path to yes by engaging with an empathetic mindset adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE: We have a positive attitude the ability to learn and grow are self-motivated service oriented inquisitive observant and demonstrate accountability and teamwork.

EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future

The Training department lives and breathes the DMV culture and we hope its contagious to the rest of the organization. The Training Specialist 2 is that must embody that attitude with our new hires and long term employees and can make or break their impression of our team.

The Benefits of Joining Our Team

The Training Department provides amazing creative immersive training that sets individuals up for success. We love to collaborate within our own department and with other departments to constantly exceed expectations.

The Working Environment You Can Expect

The Training Specialist 2 position functions in a blended work environment primarily based in the Anchorage office with flexibility to complete certain duties remotely. As the lead training professional for the division the Training Specialist 2 maintains an on-site office space that supports collaboration curriculum development and oversight of statewide training initiatives. When not actively facilitating high-quality training sessions the Training Specialist 2 provides guidance mentorship and subject-matter expertise to Training Specialists ensuring consistency accuracy and alignment with DMV policies and statutory requirements.

This position plays a key role in shaping and maintaining the DMVs training standards including reviewing and updating SOPs developing advanced training materials and coordinating with program areas to ensure staff receive accurate and timely instruction. The Training Specialist 2 may be required to travel to DMV offices across the state to deliver training evaluate instructional practices support office operations and ensure statewide consistency in service delivery.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

Communications and Media: Knowledge of the production communication and dissemination of information and ideas to inform and entertain via written oral and visual media.

Education and Training: Knowledge of teaching training research making presentations lecturing testing and other instructional methods.

Employee Development: Knowledge of employee development concepts principles and practices related to planning evaluating and administering training organizational development and career development initiatives.

Interpersonal Skills: Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.

Equivalent to those typically gained by:

Training or education in training and development human resources education instructional design business administration social sciences or a related field;

AND/OR

Progressively responsible professional experience in developing delivering revising assessing and/or evaluating training needs and effectiveness; or human resources.

Special Note:
Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.

Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Progressively responsible means indicating growth and/or advancement in complexity difficulty or level of responsibility.

Professional experience means work that is creative analytical evaluative and interpretive; requires a range and depth of specialized knowledge of the professions principles concepts theories and practices; and is performed with the power or right to decide or act according to ones own judgment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

APSIN

Please be aware this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction or who may be a fugitive from justice. Additionally security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

ALVIN
Requires the use of Alaska License and Vehicle Information Network (ALVIN) which includes passing a background investigation including fingerprinting will be conducted

EDUCATION
If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: Information

David Dunlap

Vehicle Program Manager

Phone:

Required Experience:

Job DescriptionThis position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.What You Will Be DoingThe Training Specialist 2 is considered the face of the DMV and will facilitate training to new hires and existing employees to help them successfully ...