Senior Manager, Planning Services

Senior Manager Planning Services Gordian Planning Services

The Gordian Planning Services team is a dynamic and diverse group of professionals dedicated to delivering valuable data and insights that help our customers ensure their facilities are mission ready. As a trusted advisor in the industry we provide facilities condition assessments capital planning and asset management software and consulting services to clients across Higher Education K-12 Healthcare Government Corporate and Facilities Management sectors. Our team is known for its hard work collaboration and commitment to excellence.

Purpose

The Senior Manager role is a strategic leadership role designed to support the Director of Professional Services Immersion and plays a critical role in bridging strategy and execution. The Senior Manager will help drive the development of people leaders and project managers and is responsible for building leadership capabilities optimizing team performance fostering a healthy culture and achieving high quality business outcomes.

This role is ideal for an established people leader with a proven track record of coaching and developing teams in a fast-paced environment. The Senior Manager will help shape the future of the Immersion team by building processes strengthening team proficiencies mentoring team leaders and ensuring operational excellence across hiring onboarding training service delivery and client engagement.

Location and Travel

Remote (U.S.) Remote (U.S.) some travel may be required.

Primary Responsibilities Strategic Leadership & Succession Planning

• Serve as a trusted advisor and operational partner to the Director of Immersion.
• Step into senior leadership responsibilities when needed ensuring continuity and stability for the Director of Immersion.
• Contribute to long-term organizational planning and evolution of the Immersion department.
• Build scalable systems and processes that support team growth and resilience.
• Support and drive initiatives from Leadership by understanding purpose translating to operations and delivery and achieving quality results.

Professional Development & Coaching

• Establish and support individualized growth plans for people leaders and their team members.
• Track talent actions and progress while providing consistent feedback.
• Continually strengthen capability across all professional services disciplines to drive proficiency.
• Align project work with employee strengths interests and development goals.
• Address performance challenges quickly with empathy and clarity creating improvement plans as needed.

Training Onboarding & Curriculum Development

• Refine and execute onboarding programs for new hires.
• Develop and deliver ongoing training aligned with teams and individual needs.
• Evaluate training effectiveness and continuously improve the training library.
• Identify and assign internal and external learning opportunities.
• Understand Gordians Planning Services products processes and tools.

Workflow Management & Operational Oversight

• Support project and people leaders in establishing effective workflow systems.
• Hold team members accountable for project milestones and deadlines.
• Ensure team utilization meets departmental goals

Client Engagement & Business Development Support

• Support client relationships through data and deliverable quality assurance.
• Collaborate with project management teams to ensure alignment and excellence.
• Represent the department by contributing to executive presentations and member-facing events.

Culture Building & Team Engagement

• Champion a positive inclusive and high-performing team culture.
• Monitor morale and implement strategies to maintain engagement and motivation.
• Celebrate successes recognize contributions and foster a sense of purpose across the team.
• Instill company mission and values into day-to-day responsibilities.

Qualifications Education & Experience

• Bachelors degree required; advanced degree (MBA . Organizational Leadership etc.) preferred.
• 710 years of progressive leadership experience including managing people managers and cross-functional teams.
• Proven experience in coaching and developing people leaders not just individual contributors.
• Demonstrated success in building and executing training programs and professional development plans.
• Experience in client-facing roles with a strong understanding of service delivery and relationship management.

Leadership & Strategic Thinking

• Ability to translate vision into strategy and strategy into action.
• Skilled in succession planning team scaling and organizational design.
• Experience in building followership by leading through change ambiguity and growth.
• Strong decision-making skills with a balance of empathy and accountability.

Operational

• Proficiency in workflow management resource allocation and project prioritization.
• Familiarity with enterprise business tools (e.g. Salesforce/Certinia Microsoft Office Suite etc.) to drive efficiency and track performance.
• Experience in quality assurance and data accuracy across deliverables.
• Exceptional written and verbal communication skills including public speaking and executive presentations.
• Skilled in cross-functional collaboration with account managers sales HR and leadership.
• Ability to synthesize and deliver constructive feedback across levels.

Culture & People Development

• Deep commitment to employee growth engagement and fulfillment.
• Experience in building inclusive high-performing team cultures.
• Ability to celebrate wins foster morale and align team values with company mission.

Travel & Physical Requirements

• Willingness to travel up to 20% including site visits client meetings and team events.
• Ability to walk customer environments for extended periods and occasionally work in outdoor conditions.

Preferred Attributes

• Naturally curious adaptable and growth oriented.
• Passionate about mentorship coaching and leadership development.
• Comfortable navigating complex team dynamics and organizational change.
• Ready to lead todayand prepared to lead tomorrow.