Associate Director International Supplier FSQA

About HelloFresh

HelloFresh is on a mission to transform the way the world thinks about home cooking. Forget the hassle of supermarkets or the tiresome process of planning your weekly meals - we deliver to your door all the ingredients instructions and inspiration needed to make delicious meals at home from scratch.

We are 15 years old. Were the industry leader and have delivered hundreds of millions of meals to millions of households worldwide and are passionate about disrupting one of the last industries to go online - food and grocery.

But most importantly its our incredible people who make HelloFresh what it is. We thrive on giving our employees an inclusive working environment in which they have access to development opportunities and in which their voices are heard and valued every day. This helps us best reflect and serve our customers. So if youre keen to join a growing caring company which puts its people at the heart of what it does look no further!

About the role

Were looking for a highly motivated Food Safety & Quality Assurance AD Intl Supplier FSQA- Grocery & Convenience who is strategically and analytically minded. We need someone with a proven track record of elevating and embedding food safety & quality culture and processes throughout a complex organisation. Reporting to the VP of International FSQA Sustainability & Packaging the AD Intl Supplier FSQA- Grocery & Convenience you will be tasked with developing and executing a long term strategy for the Grocery & Convenience team elevating it beyond mere food safety compliance achieving a level of exceptional quality that delights HelloFresh customers.

Our international FSQA Grocery & Convenience team collaborates closely with International teams based in Berlin as well as local teams across 10 markets and 17 production sites. It covers Supplier compliance establishing standards and controls as well as ensuring the safety and quality of ingredients throughout the supply chain from Farm/Producer/Manufacturer to inbound until the box reaches the customer through the delivery network.

As meal kits remain HelloFreshs core business the company is also diversifying into new verticals such as Ready-to-Eat and Ready-to-Heat meals. Given its status as a nascent vertical establishing robust standards from the outset is essential to facilitate HelloFreshs successful expansion.

This role will actively influence various stakeholders fostering close relationships to drive business wide initiatives and impact.

What youll do:

• Ensure all FSQA risks are understood and that prioritised strategies are developed and implemented across the international business with clear communication to relevant stakeholders
• Enhance product quality and compliance by collaborating closely with DC FSQA operations to address and resolve escalated issues (e.g. those raised via NPS) from distribution centers.
• Provide technical expertise and guidance on all relevant matters linked to Supplier Operations in the category to ensure legal compliance and building of internal capability by sharing knowledge raising awareness and accountability amongst relevant teams
• Develop and communicate our food safety & quality strategy programs to ensure they remain fully relevant and effective at risk mitigation whilst driving systemised quality improvements within the category
• Establish and maintain standardized processes and controls across the category to ensure consistency and compliance with company policies and regulatory requirements but also to evolve supplier management practices eventually elevating the product quality
• Lead the HelloFresh FSQA International compliance program implementation for the category.
• Ensure data analytics is used for decision making by utilizing and evolving further key business metrics such as quality errors supplier compliance food safety complaints NPS score and trust pilot reviews
• Work closely with other FSQA teams across international to align and implement our international FSQA strategy OKRs and KPIs
• Collaborate with the culinary and product procurement packaging operations and logistics teams to drive improvements to product and operational standards while also working with the sustainability PR Legal and Customer Care team on strategic topics
• Lead the business crisis management team when incidents linking to Food Safety occur supporting business continuity and customer employee and brand protection
• Build strategic relationships with industry stakeholders and relevant authorities such as the GFSI and Global GAP representing the company when required
• Keep up to date with future legislative changes and industry best practices incorporating this thinking into our systems processes and category strategies
• Support new country and vertical launches developing strategies to manage risks including Ready to Eat food manufacturing
• Elevate drive and embed a food safety and quality culture throughout all teams
• Manage and develop a team of highly motivated FSQA employees ensuring resource is sufficient to support activities across the business e.g. tenders NID/ EID

What youll bring:

• A degree in Food Science or a similar subject
• An in-depth working knowledge of food safety and quality management systems (HACCP GFSI SEDEX etc.)
• Proven experience in a leadership role within an FSQA function ideally across some or all of manufacturing supply chain and retail environments
• Ideally experience with category-specific food manufacturing
• Confident stakeholder management skills and ability to influence and communicate at all levels flexing your style to the different audiences
• Strong leadership and communication skills
• Experience building strategies with demonstrated ability to drive and implement impactful change
• Highly organized detail-oriented with the skills to manage multiple projects
• Excellent data analysis and understanding capabilities
• Willingness to travel
• Energy enthusiasm commitment and a can-do flexible attitude

What you will get in return:

• Elevate your lifestyle! Join one of Europes fastest-growing tech powerhouses in a dynamic phase of expansion.

  • Immerse yourself in a diverse global community of 90 nationalities.
  • Enjoy a competitive compensation package that goes beyond the norm with perks like a HelloFresh- subsidized Pension Scheme Berlin relocation support and a Hybrid working model.
  • Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
  • Invest in your growth with an annual learning & development budget German language learning budget and access to the HelloFresh Academy.
  • Plus weve got your well-being covered with mental health support transportation perks and working-parent-friendly benefits. From our 24/7 gym accesswellbeing platforms like Headspace and Spill to sabbatical leave options HelloFresh is not just a workplace; its a lifestyle of perks and possibilities!

Shifts: Monday - Friday 8am-5pm

Location: This role requires travel every 2-3 weeks to different sites our locations are in the UK (Bannury/Derby London) Berlin Paris Denmark Sweden Norway and we are open for you to be based in any of these locations

Are you up for the challenge

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at:

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