The Canadian College of Naturopathic Medicine (CCNM) Boucher Campus is seeking a Permanent Full-Time Clinic Front Desk. The Clinic Front Desk is responsible for the day-to-day operation of the front desk (reception area) of the Boucher Naturopathic Medical Clinic. To communicate with patients student clinicians and Clinic Faculty to provide information regarding clinic services.

Available: January 2026 FT Permanent

PAY RATE: $38250 per annum

MAJOR RESPONSIBILITIES:

Experience Front desk administration

• Greet and screen clients in a positive and friendly manner and ensuring that protocols are followed
• Respond appropriately to telephone emails and in-person inquires from clients and other parties
• Schedule appointments for clients in-person or virtual using the appropriate EMR system
• Maintain a clean and comfortable atmosphere in the clinic lobby
• Package orders create shipping labels and release as per clinic procedures
• Process and collect payment for services using clinic computer system
• Reconcile cash and handle POS reports at the end of the shift
• Maintain security of cashbox and keys at all times

Records Management

• Scan organize and input patient records into the EMR
• Ensure that patient has completed necessary in take forms
• Collect data from EMR System for patient reports

Qualifications

Technical/ Accredited Skills

• Two years of post secondary education in medical administration or related studies
• Working knowledge of Electronic Medical Records systems
• Computer literacy in all range of administrative support programs such as Microsoft Office. Specifically outlook word excel teams and OneDrive
• Experience in a clinical and/or medical reception environment preferred

Functional Skills

• Good organizational and time management skills with demonstrated ability to work with minimal supervision in fast paced environment
• Tact and judgment to deal with all levels of staff faculty students and patients
• Exceptional interpersonal skills and customer service skills with the ability to interact with others in ways that respect diverse backgrounds experience and styles.
• Superior verbal and written communication skills.
• Strong organizational skills and detail-oriented.
• Ability to multi-task in a dynamic fast paced-environment.

Attitude Actions & Behaviours

• Exemplary customer service skills and professional and courteous manner to deal with a wide variety of internal and external clients
• Collegial disposition with emphasis on teamwork
• Demonstrated understanding and support of the organizations goals and objectives

The Canadian College of Naturopathic Medicine (CCNM) established in 1978 is Canadas premier pan-Canadian academic institution for education and research in naturopathic medicine. CCNM has two campuses one in Toronto and another in the Metro Vancouver area known as the Boucher Campus. Its graduates are eligible to write the licensing examinations for all regulated jurisdictions in Canada and the United States to become naturopathic doctors. The College provides an attractive work environment for those who value good health and who enjoy working in a positive creative atmosphere.

CCNM welcomes individuals who have demonstrated commitment to upholding the values of equity diversity and inclusion and will partner with us in expanding our EDI capacity. We encourage applications from equity-deserving groups including Indigenous Peoples Black-identified persons other racialized persons persons with disabilities and those who identify as women and/or LGBTQ2SIA.

CCNM is committed to accommodating applicants with disabilities throughout the recruitment process. Please advise the Human Resources department if you require accommodation at any stage of the recruitment process. This document can be made available in an alternate format upon request.

On the cover letter please indicate the title of the position that you are applying for. We thank all applicants in advance and advise that only those who are selected for an interview will be contacted.

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