Account Manager

Hyland is seeking a driven and commercially focused Account Manager to manage and grow our portfolio of active accounts across Cono Sur (Argentina Chile Uruguay Paraguay). Although this role manages existing customers we are specifically seeking someone with strong hunter skills a professional who is proactive persistent and comfortable identifying new opportunities within and beyond the current account base.

• Manage a portfolio of active customers across Cono Sur ensuring strong relationships and consistent account health.
• Identify new revenue opportunities within existing accounts (upsell crosssell expansion).
• Develop tailored account plans to drive customer engagement and longterm growth.
• Maintain strong understanding of customer needs business models and market dynamics.
• Proactively generate new opportunities within assigned territories including whitespace and underdeveloped accounts.
• Build and maintain a healthy pipeline by prospecting qualifying and advancing opportunities.
• Conduct outreach and develop relationships with new stakeholders across Cono Sur.
• Partner with Marketing and Sales to execute targeted business development strategies.
• Lead key conversations with Spanishspeaking customers including onboarding quarterly business reviews and renewal cycles.
• Ensure high customer satisfaction and early identification of risks.
• Act as a trusted advisor connecting customer business goals with company solutions.
• Work closely with Sales Presales Customer Success Product and Marketing teams across LATAM.
• Provide customer insights to internal stakeholders to improve product adoption and strategic decisions.

• Based in Brazil with availability for hybrid inoffice work (São Paulo - Vila Olimpia).
• Experience in SaaS technology software or digital services strongly preferred.
• Professional fluency in Spanish (required).
• Advanced Portuguese and English (preferred).
• 36 years of experience in Account Management Sales Business Development or Customer Success.
• Strong hunter mindsetcomfortable with prospecting pipeline creation and revenue generation.
• Experience managing accounts in Cono Sur or broader LATAM markets is a plus.
• Ability to build relationships with decisionmakers across multiple industries.
• Excellent communication negotiation and presentation skills.
• Organized proactive and able to manage multiple accounts and opportunities simultaneously.
• Someone who manages accounts but thinks like a hunter.

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process:
  • Recruiter Screen
  • Hiring Manager Interview
  • Final round with (HM Team member and/or cross-functional partners)
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Brasil - CLT - Indefinite-term contract

Welcome to#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industry-leadingcontent services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity tomake a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.