Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary

The Digital-PSM manages a portfolio of 3050 partners driving pipeline bookings and AI attach through an industrial data-driven operating model augmented by AI to increase efficiency by 50%. Youll standardize plays automate routine work and scale enablement so partners can source progress and close opportunities faster.

Mission & Outcomes

• Pipeline: Achieve portfolio target
• Bookings: Meet or exceed portfolio bookings target with forecast accuracy
• AI attach & expansion: Improve AI attach rate by X pts and shorten cycle time
• Partner activation: 80% of named partners fully onboarded with current Joint Business Plan (JBP) and enablement complete.
• Operating excellence: 95% Salesforce/PRM data hygiene 90% SLA on partner requests.

What Youll Do

1) Run an industrial partner operating system

• Cadence: Daily hygiene nudges weekly Pipe Pulse (clustered 20-min reviews) bi-weekly enablement webinars monthly lite QBRs quarterly QBRs with field.
• Scorecards: Maintain PRM/SFDC scorecards (pipeline bookings conversion AI attach activity).
• Close plans: Standardize mutual close plans risk logs exec summaries; drive next-best actions.

2) Enablement Factory (AI-assisted)

• Curate & condense existing assets into 57-minute micro-learnings and 6090s explainers.
• Publish 2 enablement packs/month; run 1:many live sessions; track attendance quiz scores content NPS.
• Auto-enroll target roles via Eloqua; measure consumption-to-pipeline lift.

3) Territory & Account Mapping

• Auto-map partners by verticals/ICP/named accounts; refresh monthly using SFDC.
• Identify whitespace and co-sell routes; broker intros to field AEs/BDRs/CS.
• Track coverage 80% of target accounts; increase joint pursuits/quarter.

4) Pipegen OS

• Every Friday generate a partner pipe pack (new opps movement aging AI attach next plays).
• Launch campaign-in-a-box with digital field motions (webinars events ABM-lite).
• Activate BDR sequences for prioritized partners; monitor time-to-first-opportunity.

5) Bookings Machine

• Enforce mutual close plans MEDDICC (or equivalent) exec alignment and risk burndown.
• Conduct weekly forecast with RevIQ/analytics; drive deal economics (deal reg promos).
• Post-mortems and pattern libraries to replicate wins and learn from losses.

6) AI Augmentation (how you work faster)

• Use generative AI to draft playbooks content outlines emails recaps and QBR packs.
• Summarize partner call notes and produce next-best-action lists auto-pushed to SFDC tasks.
• Auto-build slides and dashboards from SFDC/PRM; run anomaly detection (stalled opps low activity).

KPIs & Leading Indicators

• Pipeline: $ created/week/partner; creation rate; % partner-sourced; AI attach % on new opps.
• Velocity: Stage progression speed; aged opps >60d; time-to-first-opportunity.
• Win/Revenue: Win rate; ASP; cycle time; forecast accuracy; bookings vs. plan.
• Enablement: Attendance % quiz pass % content NPS enablementpipeline conversion.
• Coverage & Hygiene: % mapped accounts covered; SFDC/PRM completeness & freshness.

Qualifications

• Minimum 2 years working experience; background in Partner/Channel Management Sales Digital GTM (SaaS preferred) BDR
• Proven ability to create partner pipeline and influence bookings at scale (evidence of campaigns plays or co-sell motions).
• Data fluency: can build/interpret dashboards and funnels
• Hands-on with AI tooling to automate content summaries forecasting and insights (e.g. Copilot/ChatGPT).
• Operational rigor and communication: program management webinar facilitation executive-ready storytelling.
• Languages: English required French plus one of Spanish or Italian.

Working Model

• Madrid-based preferred; travel 1020% for key QBRs/events.
• Manages 3050 partners directly.
• Close collaboration with Field PSMs BDRs Marketing CS Alliances Finance.

Success in 90 Days

• Stand up the Digital-PSM cadence; publish first two enablement packs; complete partner mapping.
• Deliver first Pipe Pulse cycle and monthly lite QBRs with scorecards live in SFDC.
• Hit baseline pipeline velocity and hygiene targets; show early lift in AI attach.

#LI-MC1

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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