TERM LIMITED TEMPORARY (TLT) Digitization Program Manager (ITP A, Exempt)

Seattle Public Utilities (SPU) is seeking a Digitization Program Manager to spearhead development of SPUs Digitalization Strategy ensuring alignment with SPU Strategic Business Plan and its key business this role youll drive further adoption of digital tools streamline processes through automation and empower employees with the skills and resources to thrive in a tech-enabled environment. From enhancing collaboration to integrating AI-powered solutions youll help shape the future of SPUs operations and create a more agile connected and efficient organization. If youre passionate about shaping the future of work through digital tool adoption process automation and emerging technologies that boost efficiency collaboration and accessibility we want to hear from you.

About Seattle Public Utilities:Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water drainage and wastewater and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPUs work includes system maintenance and improvements and keeping Seattle clean. Over 1400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

For more information about Seattle Public Utilities (SPU) checkout the:

• SPU Website
• SPU Workplace Expectation
• Strategic Business Plan

• Digitalization Leadership
  • Develop and execute SPUs Digitalization Strategy ensuring alignment with the City of Seattles strategy.
  • Partner with SPU leadership and cross-functional teams to modernize digital capabilities and enhance workforce agility.
  • Identify emerging technologies and evaluate their potential impact on SPUs operations efficiency and service delivery.
  • Establish a technology assessment process to identify evaluate and pilot emerging technologies (automation platforms AI tools digital workplace solutions) based on their potential impact on SPUs operations efficiency and employee experience.
• Digitalization Governance and Adoption
  • Design and oversee the SPU Digitalization Program governance framework establishing clear processes for technology evaluation approval implementation and ongoing management of digitalization tools.
  • Create a business case methodology and decision framework to prioritize digitalization investments based on ROI risk and strategic alignment.
  • Ensure compliance with City of Seattle privacy policies AI governance frameworks and security standards.
  • Establish best practices for digitalization; helping SPU staff maximize the value of automation tools in their daily workflows.
• Digital Employee Experience and Digital Literacy
  • Develop and roll out a digital literacy strategy that includes orientation and training for all employees working with HR IT and others.
  • Oversee creation of resources and toolkits to support staff adoption of Microsoft 365 tools and promote best practices.
  • Help close the digital divide across roles by identifying access gaps and supporting inclusive practices.
  • Facilitate gathering employee feedback and identify pain points in digital workflows then partner to improve them. Lead internal engagement efforts to raise awareness of the Digital Workplace Governance Program and the support it offers.
• Automation and Process and Technology Innovation
  • Lead the integration and governance of Gen AI technologies (ChatGPT Microsoft 365 Copilot etc.) within SPUs operational framework. Ensure compliance and consistency with City of Seattle privacy policies AI governance frameworks and security standards.
  • Support branches in streamlining operations reducing inefficiencies and enhancing customer experience through automation.
  • Develop use case libraries and success metrics for AI tool deployment across SPU departments identifying high-value applications and measuring business impact.
  • Establish a process innovation framework that enables continuous improvement through technology including mechanisms for staff to propose automation ideas and rapid prototyping capabilities for high-potential use cases.
• Cross-Functional Collaboration & Strategic Planning
  • Partner with cross-functional teams including product design project management and business leaders to ensure digitalization initiatives align with organizational needs and strategic goals.
  • Deploy organizational change management principles and partner with Seattle IT and SPU HR to support employee training and skill development.
  • Establish measures of success for the component areas in collaboration with stakeholders.
  • Partner with Citywide Accessibility Initiative teams to ensure SPUs public-facing applications and web content complies with Executive Order 2025-03 by April 2026.

Experience: Five (5) years of progressively responsible experience in digital transformation automation adoption of emerging technologies (AI/ML applications) program development strategic planning as well as experience successfully leading large complex projects in business/IT consulting/management roles.

Education:Bachelors degree in Computer Science Technology Management Business Administration or a related field.

Desired Qualifications:

• ProvenexperienceinIT projectmanagement and program development
• Experience with digital platforms and collaboration tools
• Change management skills to guide staff through the cultural and operational shifts that accompany digitalization
• StrongunderstandingofAIandmachinelearningconceptstoolsandtechnologies
• Proven track of successfully managing diverse stakeholder groups cross-functional teams and ability to effectively engage audiences and champion change

In addition to fully completing the online application we requirecandidates to attacha resume and cover letter. Your cover letter should address how your knowledge skills and experience(s) relate to this position.

The full salary range for this position is $62.26 per hour - $93.41 per hour