Director of eCommerce Analytics

Position Summary

THE POSITION

1. Strategic Leadership & Cross-Functional Influence

• Lead and manage an eCommerce Analytics team consisting of business analysts and other XFN professionals while fostering a culture of continuous improvement.

• Collaborate with senior leaders to design and execute the analytics roadmap ensuring alignment with business goals commercial health and long-term objectives.

• Communicate complex data findings and narrative-driven insights to non-technical stakeholders through clear reports and presentations.

• Cross-Functional: Work closely with CX UX product supply chain and data engineering teams to ensure data consistency and alignment across all eCommerce activities.

2. Commercial Analytics & Performance Frameworks

• Build and manage a robust analytics framework to track key performance indicators including traffic conversion net sales average selling price attach rate by product category unit economics and more.

• Oversee the creation of data models and advanced analytical solutions to extract actionable insights from eCommerce market and product affinity data.

• Conduct in-depth analysis and reporting on consumer behaviors segmentation replacement cycle analysis price elasticity and other business-critical metrics to drive transactional revenue.

• Drive the development of eCommerce insights to inform strategic decisions across eCommerce product and sales teams to optimize the digital path-to-purchase.

3. Technical Methodology & Technical Evolution

• Apply statistical and machine learning techniques (including Python SQL via BigQuery and Vertex AI) for hypothesis testing regression analysis and bayesian models to uncover consumer trends and behaviors.

• Oversee A/B testing and experimentation frameworks to optimize the consumer experience journey and digital shelf placements.

• Continuous Optimization: Stay up-to-date with industry trends and emerging technologies in data science and business intelligence to implement best practices in data governance security and innovative measurement.

THE CANDIDATE

1. Domain Expertise & Professional Background

• 10 years of related experience in digital & eCommerce analytics with at least 4 years managing multi-touch attribution (MTA) measurement frameworks.

• Masters degree in business data science or a related field with 7 years experience in e-commerce consumer electronics or management consulting.

• Proven leadership experience in managing and developing analytical talent within a matrix organization to solve complex operational problems.

2. Technical Proficiency & Data Science Application

• Demonstrate strong technical expertise in Tableau/SQL and well verse with Adobe Analytics and Google Cloud Platform.

• Hands-on experience building multi-dimensional customer segmentation models (K-Means RFM Behavioral and Geographics) and utilizing attribution tools like Google attribution.

• Proficiency in developing custom reports and advanced segments to interpret findings related to both consumer behavior and hardware commercial performance.

• Strong quantitative and analytical capabilities with high proficiency in data analysis using Excel and Tableau to identify pricing efficiency and optimization opportunities.

3. Critical Thinking & Operational Excellence

• Strong critical thinking skills and a proactive approach to identifying value gaps and strategic opportunities for digital assortment optimization.

• Exceptional communication skills with the ability to build effective partnerships and influence centralized business decisions at all levels.

• Structured and process-oriented approach to problem-solving with a highly agile mindset and the ability to operate seamlessly across multiple lines of business.

Skills and Qualifications

#LI-JM1

Life @ Samsung - @ Samsung - salary range for this role is expected to be between $241500 and $298500. Actual pay will be determined considering factors such as relevant skills and experience and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.

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