Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We areseekinga dynamic andexperiencedLearning and Development Partnerto joinour growing individual will design and deliver impactfulgloballearning experiences manage andoptimizelearning systems and compliance programs and enable employees and managers to effectively engage in their development through accessible high-quality learning solutions.
Responsibilities:
Learning Content & Program Delivery
- Design develop and curate onboarding and ongoing learning content including e-learning (Articulate 360) microlearning presentations and resources aligned to business needs.
- Coordinate and deliver new-hire onboarding and orientation sessions including logistics scheduling global calendars and content updates.
- Support learning programs end-to-end including project coordination communications surveys and continuous improvement based on learner feedback and effectiveness metrics.
Learning Systems Compliance & Analytics
- Support administration ofthe Learning Hub (LMS/LXP) including system configuration content management data integrity integrations and vendor coordination.
- Administer and track mandatory compliance training ensuring timely completion accurate records audit readiness and alignment with Legal Compliance and HR requirements.
- Assist in maintaining dashboards and reports to measure learning participation effectiveness and compliance translating data into actionable insights.
Learner Enablement & Support
- Guide users in accessingplans and role-based pathways providing guidance on navigating learning platforms and curated contentand increasing adoption.
- Support learners and escalate complexissuesforemployee inquiries managing support tickets troubleshooting issues and partnering with HR IT and vendors for resolution.
- Develop and maintain self-service resources (FAQs job aids knowledge articles) to improve learner experience and reduce support volume.
Qualifications:
- Bachelors degreepreferred
- 2 yearsof HR or Learning and Development experience
- Strong communication and presentation skills both written and verbal
- Solid understanding of adult learning principles instructional design methodologies and training delivery techniques
- Experience with learning management systems (LMS) learning experience systems (LXPs) and e-learning platforms such as Articulate 360 or others
- Strong attention-to-detail resourcefulness and drive for innovation
- Exceptional time resource management and organizational skills
- Ability to prioritize workload and act with appropriate urgency
- Demonstrated ability to work successfully cross functionally
- Able to follow guidance and escalate when needed
- Calm appearance under pressure
- Ability to brainstorm and contribute ideas
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS PhilHealth PagIBIG 13thmonth pay Solo parent leave Special leave for women)
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We areseekinga dynamic andexperiencedLearning and Development Partnerto joinour growing individual will design and deliver impactfulgloballearning experiences manage andoptimizelearning systems and compliance programs and enable employees and managers to effectively engage in their development through accessible high-quality learning solutions.
Responsibilities:
Learning Content & Program Delivery
- Design develop and curate onboarding and ongoing learning content including e-learning (Articulate 360) microlearning presentations and resources aligned to business needs.
- Coordinate and deliver new-hire onboarding and orientation sessions including logistics scheduling global calendars and content updates.
- Support learning programs end-to-end including project coordination communications surveys and continuous improvement based on learner feedback and effectiveness metrics.
Learning Systems Compliance & Analytics
- Support administration ofthe Learning Hub (LMS/LXP) including system configuration content management data integrity integrations and vendor coordination.
- Administer and track mandatory compliance training ensuring timely completion accurate records audit readiness and alignment with Legal Compliance and HR requirements.
- Assist in maintaining dashboards and reports to measure learning participation effectiveness and compliance translating data into actionable insights.
Learner Enablement & Support
- Guide users in accessingplans and role-based pathways providing guidance on navigating learning platforms and curated contentand increasing adoption.
- Support learners and escalate complexissuesforemployee inquiries managing support tickets troubleshooting issues and partnering with HR IT and vendors for resolution.
- Develop and maintain self-service resources (FAQs job aids knowledge articles) to improve learner experience and reduce support volume.
Qualifications:
- Bachelors degreepreferred
- 2 yearsof HR or Learning and Development experience
- Strong communication and presentation skills both written and verbal
- Solid understanding of adult learning principles instructional design methodologies and training delivery techniques
- Experience with learning management systems (LMS) learning experience systems (LXPs) and e-learning platforms such as Articulate 360 or others
- Strong attention-to-detail resourcefulness and drive for innovation
- Exceptional time resource management and organizational skills
- Ability to prioritize workload and act with appropriate urgency
- Demonstrated ability to work successfully cross functionally
- Able to follow guidance and escalate when needed
- Calm appearance under pressure
- Ability to brainstorm and contribute ideas
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS PhilHealth PagIBIG 13thmonth pay Solo parent leave Special leave for women)
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