Digital Infrastructure Technician

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004612

Role Duties and Responsibilities

• Follows standard approaches and established design patterns to create new designs for simple systems or system components.
• Identifies and resolves minor design issues.
• Identifies alternative design options and seeks guidance when deviating from established design patterns.
• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.
• Provisions/installs configures and maintains infrastructure services and components.
• Monitors measures and reports on infrastructure load performance and security events.
• Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures including backup/restore using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks.
• Automates routine system administration tasks to specifications using standard tools and basic scripting.
• Establishes monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties.
• Ensures compliance with cryptographic security standards.
• Supervises the maintenance and installation of on-line Crypto equipment.
• Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
• Performs other duties as required.

Essential Skills Experience and Certifications

• At least 3 years experience in the implementing and managing the underlying technology software and hardware WAN/LAN components that ensure the smooth functioning of switches routers firewalls network systems monitoring systems crypto and security systems.
• Practical experience troubleshooting infrastructure related issues perform regular maintenance.
• Adequate communication and interpersonal skills.
• Good analytical skills and solution-oriented attitude.
• Practical experience in network configuration analysis integration testing implementation and support.
• Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x ISE RADIUS TACACS).
• ITIL Foundation certificate holder.
• Minimum qualification of an associate level Networking Professional certification (e.g. CCNA).

Desirable Skills Experience and Certifications

• Practical experience in the deployment use and configuration of Cisco Prime.
• Knowledge and experience of configuration operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM).
• Prior experience in the management of technical teams/personnel.
• Minimum 3 years experience of multivendor (e.g. Cisco Dell) Routing (WAN) and Switching (LAN) as well as Enterprise environments.
• A minimum of 3 years experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum Splunk).
• Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network.
• General understanding of related telecommunications systems and techniques of TDM MPLS Software Defined Networking and Access Video Voice and VoIP technology.
• Experience of maintaining and configuring cryptographic equipment such as TCE 621 family.
• Knowledge of IPv6 network technologies and concepts.
• Knowledge of Datacentre technologies and Virtualized Switching.
• Knowledge and experience in applying ITIL ITU-T principles and methodologies applied to effective Service Management and Control.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization including ACO and ACT.

Education

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

Working Location

• Norfolk Virginia United States

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance