Insurance Consumer Analyst Manager

Agency

Dept of Insurance

Division

Consumer Assistance Group

Job Classification Title

Insurance Consumer Analyst Manager (NS)

Position Number

Grade

NC14

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect. Our agency licenses insurance agents adjusters bail bondsmen and more along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the an ever-changing environment it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products competitive prices and consumer protection.

Description of Work

*This is an expected vacancy; Effective 4/1/2026.*

Salary Recruitment Range: $50633 - $71500
Salary Grade: NC14

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurances mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But thats not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations regulate engineering codes and work with building inspectors in every corner of North Carolina.

If youre interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry apply today!

For more information about NCDOI: Purpose of the Position:

The position is the first person responsible for the Life and Health Section in the absence of the Deputy Commissioner. The primary purpose of this position is to supervise a team of Life and Health Analysts II and to assist the Deputy Commissioner in the administrative personnel and operating functions for the Life and Health Section.

Responsibilities include but are not limited to:

1. Supervision of the day-to-day operations of the Life and Health Section in order to ensure that North Carolina consumers receive timely accurate and thorough assistance with their insurance-related complaints and inquiries. Calls and complaints received can involve a wide range of insurance lines including life insurance annuities disability insurance health insurance specified disease insurance dental or vision insurance or any other areas relating to life or health insurance.

2. Review of complex complaints to assist in formulating sound regulatory arguments to present to insurance companies as the basis of requirements to correct compliance issues.

3. Keeping abreast of new laws impacting life and health insurance; creating job tools or training for staff to ensure the Section is current with industry knowledge.

4. Assist with the development and implementation and evaluation of the processes that effect operations of the Life and Health Section.

5. Communicate essential information to the Deputy Commissioner.

6. Management and oversight of all case assignment to Life and Health Section staff.

7. Assist in the identification and development of staff competencies.

8. Provide technical comments drafting assistance and policy and other analyses of proposed legislation and regulation as well as program policies and procedures.

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Thorough knowledge of insurance principles and practices and North Carolina insurance laws and regulations.
• Thorough knowledge of insurance policies and coverages legal processes insurance-related court rulings medical/health and automobile/damage terminology and costs.
• Demonstrated ability to analyze a variety of complaints apply insurance laws and regulations draw valid conclusions and document findings in reports and correspondence to consumers.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree business or economics or a related program from an appropriately accredited institution and three years of experience in insurance underwriting claims or policyholder service; or an equivalent combination of education and experience.

Benefits of NC State Employment:

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy all applicants must complete an online application using the APPLY button above.

To receive credit for your work history and credentials you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with see attached or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications disciplinary action and possible criminal prosecution.

The Department of Insurance/Industrial Commission is anEqual Employment Opportunityemployer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veterans Preference under N.C.G.S .126 must submit a DD Form 214 Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in the status of each submitted application is documented next to each vacancy for which they have applied.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email: