Business Development Specialist

Summary:

The Business Development Specialist is responsible for developing and managing relationships with professional and community referral sources to promote JEVS Care at Home services. The Business Development Specialist will gain external appointments and grow one-on-one relationships through strategic identification of and effective communications with community providers service coordination entities Veterans assistance groups and the general public with the overall outcome of increased referrals for the Agency Private Pay VA Business lines of business. This role is responsible for the business development onboarding and retaining authorization for new clients.
The Business Development Specialist will manage hiring and on-boarding of caregivers who are referred by the client also referred as FCG to ensure seamless closure of the lead.
The Business Development Specialist will possess a background in high-level account development and management that leads to organizational growth demonstrate strong communication skills excellent customer service and ability to work in a fast-paced environment. The Business Development Specialist will report to the Area Director.
Responsibilities
Strategy and Business Development

Build and manage sales and business development within assigned office(s) based on budget goals office needs and setup.
Develop and maintain strategic referral relationships with community organizations/providers service coordination entities MCOs Veterans groups Assisted Living facilities physicians and other healthcare professional and the general public who refer clients and their families to in-home care services to build JCAH network increase JCAHs presence in the community.
Collaborate with Operations teams regarding pending clients and FCG clients along with their FCG new employee starts.
Educate and inform professionals and business owners who support older adults
persons with disabilities and their families about JCAH services to obtain appropriate
home care referrals to the organization.
Maintain current knowledge of the community healthcare facilities competition and referral sources appropriate for generating business for JCAH services and maintain a list of these resources.

Stay current on business practices trends benchmarks in the Homecare Industry and attend professional development webinars workshops and seminars as assigned.

Participate in 1 to 2 business development events per week (networking professional development or event).
Document community engagement events and track event traffic and potential business gained from each event-on-event tracker.
Collaborate with Communications Manager and Marketing team on marketing goals strategies and plans.
Execute face-to-face planned and unplanned sales calls weekly. Develop and maintain a targeted account plan and sales pipeline of accounts with robust and frequent prospecting target goal of 10-20 calls and/or visits per week with new and/or old accounts.
Develop and maintain a targeted account plan and sales pipeline of accounts with robust and frequent prospecting.
Collaborate with team members on presentations and projects.
Adhere to JCAH policies and procedures all applicable care standards and governmental laws and regulations
Adhere to all compliance practices and standards all applicable standards of care and governmental laws and regulations.
Perform additional relevant duties as assigned.

Client Engagement and Retention

Start a minimum number of new client cases per quarter based on budget projected goals.
Complete new intakes with DocuSign and client intake summary.
Update and track current pipeline all referrals in JEVS Care at Homes client record management system.
Track pending intakes and starts through the client record management system to meet business goals and report on successes wins and challenges.
Understand and follow authorization process to ensure timely completion of documentation and start of care.
Follow up with previously recruited clients within the 90 days of start of services to ensure retention.
Collaborate with Operation Team to ensure a smooth transition and handoff from BDS to CCM.
Collaborate with Recruitment Department to ensure staffing for the case is available.

Family Caregiver Onboarding and Retention

Complete all phases of the onboarding cycle with caregivers referred by the client and manage recruiting life cycle from application to orientation.
Assume responsibility/oversight for personnel file management credentialing and coordination.
Ensure all employee information is obtained and maintained in accordance with federal and state requirements and JCAH policies and procedures.
Maintain ATS and HRIS databases of employee and prospective employee information.

Complete all phases of the onboarding cycle with caregivers referred by the client and manage recruiting life cycle from application to orientation.

Enter information and update relevant databases through each phase of the hiring process.
Ensure complaint file storage by uploading employee files in ImageNow.
Maintain current knowledge of employee pay rates and benefits and communicate information as necessary to caregivers.
Assist with orientation and training efforts as needed.

Required Education and Experience

Associates degree in Business Administration or related field preferred.
Minimum of 2 years of home care sales experience customer service marketing or related field preferred.
Knowledge of Applicant Tracking systems CRMs (specifically ) DocuSign and HHAExchange preferred.
Proficient in Microsoft Office.
Must Speak Spanish

Must drive and have a vehicle

Physical Requirements

May require sitting standing or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 40% required to JEVS locations job fairs and/or other related functions.