Program Manager Military and Veterans Center

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions demonstrating a posture of lifelong learning and modeling Christ-like character. Working together employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Program Manager for the Military and Veterans Center (MVC) serves as the central coordinator for programs operations communications and student support initiatives that advance the success of military-connected (MC) students. This role provides comprehensive program management across MVC initiatives while functioning as the primary administrative and operational support to the Executive Director of the Military & Veterans Center and affiliated MVC leaders.

The Program Manager partners closely with departments within Enrollment Management including; admissions financial aid and student services to support recruitment onboarding retention and persistence of military-connected addition the Program Manager oversees planning execution assessment and continuous improvement of programs and services; manages communications and social media in coordination with the Division of Strategic Engagement and Communication Public Relations department; and serves as a key customer and student-facing representative of the Military & Veterans Center. The position plays a critical role in supporting compliance partnerships and donor-grant obligations while promoting institutional alignment and service excellence.

This position is fully donor-funded and contingent on donor funding.

Required Education

• Bachelors degree required. Masters degree preferred.

Required Experience

• Three to five years of experience with higher education student services programs.
• Experience working with military-connected or veteran populations.
• Experience with student services customer service or advising environments.
• Proficiency with social media platforms content management and digital communications.

Primary Duties/Essential Functions

Program Management & Strategic Coordination

• • Plan implement manage and assess MVC programs initiatives and services that support military-connected students across the university.
  • Coordinate cross-departmental efforts to ensure integrated and responsive services for MC students within academic enrollment and student services functions.
  • Develop needs-based program solutions aligned with military-connected student populations university priorities and regional online or campus-based delivery models.
  • Oversee the planning and execution of orientations workshops leadership development opportunities community-building activities and ceremonial events for MC students.
  • Lead and manage partnerships with the Veterans Advisory Board and the Veteran Student Success Team including meeting coordination documentation and follow-up actions.

Administrative Support

• • Provide primary administrative support for the Executive Director of the Military & Veterans Center and affiliated campus leaders.
  • Manage calendars scheduling correspondence meeting logistics agendas minutes and follow-up communications.
  • Prepare reports presentations program documentation and internal communications related to MVC initiatives and outcomes.
  • Track priorities deadlines and deliverables across programs partnerships and grant-related activities to ensure timely execution.

Customer Service

• • Serve as a primary point of contact for military-connected students families faculty staff and external partners engaging with the MVC.
  • Provide individualized student advising problem-solving assistance and referrals related to academic financial and personal concerns.
  • Deliver high-quality responsive customer service through in-person phone email and virtual interactions.
  • Foster a welcoming inclusive and supportive environment within the Military & Veterans Center.

Communications & Social Media Management

• • Manage MVC communications strategy including social media platforms website content updates newsletters and promotional materials.
  • Partner closely with the Division of Strategic Engagement and Communication and the Public Relations department to ensure all social media content marketing initiatives and public-facing communications remain consistent with university messaging branding and APU editorial standards.
  • Create schedule and monitor compliant content that highlights MVC programs events student achievements and available resources.
  • Coordinate approvals timelines and messaging alignment for campaigns announcements and outreach initiatives.
  • Use engagement metrics and analytics to inform communication strategies and continuous improvement.

Education Outreach & Partnerships

• • Educate faculty and staff on the unique needs strengths and experiences of military-connected students.
  • Develop and maintain relationships with campus stakeholders Enrollment Management partners community organizations veteran service agencies and external partners.
  • Represent the Military & Veterans Center at campus events meetings and community engagements as appropriate.

Skills

• Cultural competency and understanding of military-connected student experiences.
• Strong written and verbal communication skills. Ability to manage details and multiple assignments.
• Must be collaborative and an effective team member and team builder.
• Strong program management organizational and project coordination skills.
• Demonstrated ability to provide executive-level administrative support.
• Excellent written verbal and interpersonal communication skills.
• Ability to manage multiple priorities deadlines and stakeholders with professionalism and discretion.

Mental Demands

• Possess a high level of initiative.
• Ability to learn retain and document procedures and policy information.
• Ability to cope with regular interruptions.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

• Requires repetitive motion and sitting at computer keyboard for extended periods of time.
• Hearing and speaking on the telephone.
• Meetings may require walking and/or driving to various university locations.
• Availability to drive and travel locally and on occasion nationally. Must be currently licensed to drive in the state of California.
• Ability to pull push bend grasp reach and lift up to 20 lbs.
• Ability to climb stairs multiple times in a work day.
  
  

Visual Demands

• Computer monitor and reading.

Environment

• Pleasant office comfortable temperatures.

Technologies

• Proficient in Google Apps. Microsoft Office Word and Excel proficient in social media platforms.
• Knowledge of PeopleSoft software preferred.

Compensation

• Grade 10: $25.94 to $29.83 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications experience and internal addition to compensation APU offers a competitive benefits package.

Azusa Pacific University is a Christ-centered multicultural community that values and seeks faculty and staff who are committed to diversity work effectively with diverse populations and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more aboutwhat we believe ourmission statement and our statement of faith.

You can learn more about APU by watching the stories of faculty staff and alumni as they carry out our mission here: Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures. Women and minorities are encouraged to apply.