NOC Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The NOC Analyst is responsible for monitoring and supporting the organizations IT network and infrastructure to ensure high availability performance and security. This role delivers 24x7 IT support services handles real-time alert triage incident response and coordinates with internal teams and vendors. The NOC Analyst performs initial triage and diagnosis resolves incidents within agreed SLAs/OLAs participates in process improvements and maintains accurate documentation.

Where you come in:

• Monitor dashboards for network server and application health.
• Validate alerts and prioritize events against Service Level Agreements / Operational Level Agreements
• Perform first/secondlevel diagnostics on connectivity and performance issues.
• Escalate issues to NOC Engineers and collaborate with them to determine effective courses of action.
• Log all work in ITSM/ticketing system and produce shift handover notes.
• Assist/Log planned maintenance windows for Network and System including Vendor Change tracking / monitoring.
• Create / Update Documentation and or Runbooks.
• Coordinate with IOC Team Change and Problem Management Network/Systems Engineering DBAs App teams vendors and other teams.

What makes you successful:

• Education: Associate/Bachelors in IT or related field.
• Technical Foundations: Networking (TCP/IP DNS DHCP) OSI fundamentals monitoring tools ITSM platforms.
• Capabilities: Strong analysis/troubleshooting structured communication calm under pressure.
• Availability: Willingness to work rotating shifts.
• (Nice to have) Certifications: CompTIA Network Cisco CCNA ITIL Foundation.
• (Nice to have) Experience: Prior NOC/IOC enterprise monitoring or Level 2 support; scripting for automation.
• (Nice to have) Familiarity with ITIL Incident Change and Problem Management.

What youll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

• 0-5%

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.