Manager of EAP Business to Business

As the Manager of EAP at Pine Rest youll be part of tight-knit team that believes in the healing power of your expertise and Manager of EAP promotes the success of Pine Rest through the coordination of the Employee Assistance Program. Provides advice and counsel to staff and represents the organization to businesses healthcare institutions governmental agencies community organizations and other public entities. The manager is

dedicated to excellent customer service enthusiastic about the care we offer and foster a sense of belonging and empowerment in a diverse workplace.

• Communicates and actuates mission to the program staff.

• Delivers direct clinical service to clients including but not limited to assessment counseling referral and case management.

• Responsible for the overall management of the programs daily operations to provide the best customer care achieve quality improvement fiscal productivity and client satisfaction.

• Implements strategic and operational plans for program flowing out of overall strategic plan for EAP and for the organization.

• Develop and maintain relationships with current and potential customers.

• Cultivate and maintain relationships with benefit brokers.

• Leads department customer service initiatives.

• Monitors and reports annual quarterly monthly and weekly goals to encourage progress within the department.

• Practices stewardship when developing and adhering to departmental budgets.

• Enhance business development by pushing information out to brokers.

• Market to employers and professional associations.

• Participate in Pine Rests strategic planning for EAP with Director and EAP team

• Plans department activities within the framework of performance improvement initiatives. Documents the plans projects progress results and related issues of these activities.

• Clearly communicates expectations requirements results and issues to staff and provides clarification of key policies. Provides or coordinates education for staff on key policies and procedures.

• Develops procedures and monitors staff for improved performance.

• Serves as a role model and mentor for staff to encourage their development and successful accomplishment of program goals and strategies.

• Gives and solicits feedback from staff to ensure a high quality of service and favorable staff relations.

• Holds assigned staff accountable for the actualization of strategies plans and budgets.

• Participate and/or ensure PR presence in appropriate public speaking engagements.

• Manage partnerships (ORS Marketing Finance Perspectives Life Advantages Rhoades McKee).

• Manage sales (working knowledge ability desire especially so with bigger accounts).

• Responsible to uphold the healing ministry of Christ through relationships that honor integrity stewardship empowerment the promotion of diversity equity inclusion and professional excellence.

• Must maintain annual training and demonstrate competency in the required programmatic training.

• Maintains knowledge of current trends and developments in field by reading appropriate books journals and other literature and attending related conferences seminars and the like.

What Does the Role Require

Education/Experience:

• Masters or Doctoral degree in licensed clinical area .

• Three to five years of progressively more responsible work experience in management preferred.

• Certified Employee Assistance Practitioner (CEAP) certification preferred. Specific skills knowledge and abilities:

• Ability to provide care/service within the scope of: Holding a conviction to express Christs love and compassion to recipients of services coworkers and surrounding communities through integrity stewardship empowerment the promotion of diversity equity inclusion and professional excellence.

• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.

• Substantial interpersonal skills are necessary to provide effective leadership of staff and to develop cooperative work relationships with internal and external customers.

• Interpersonal verbal/written communication skills.

• Ability to exercise sound judgment and sensitivity.

• The candidate may be required to have a valid Michigan drivers license and ability access to access Pine Rest Transportation Vehicles for the performance of job duties.

• Leadership skills to direct and facilitate others towards objectives that contribute to the success of the organization.

• Ability to utilize computer systems; computer skills and knowledge of various software packages including various databases and spreadsheet programs.

Benefits:

• Medical dental vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.