Account Manager Specialist

• Highly detailed oriented thrives in fast paced environment and can independently manage complex orders scenarios while maintaining clear communication across stakeholders.
• Able to work independently and build strong relationship within internal and external customers. Support sustain and grow existing accounts for assigned region enabling sales to focus on pursuit of new account opportunities provide support with outbound sales activities and account management for sustainment and growth.
• Review purchase orders ensure all requirements are met prior processing an order. Create and maintain customer master and generate CPQ.
• Coordinate with other departments regarding order status shipping dates prices product availability and customer credit status.
• Review customer product specification and provide feedback and recommendation of product.
• Customer backlog and forecast management. From the customer forecast derives and provides purchasing with demand planning recommendations to meet customer expected demand.
• Support and maintain customer consignment program activities.
• Plan and implement projects that support the sales organization.
• Provide support and follow up for sales organization with program registration management and conflict resolution.
• Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Review and approve applicable department order entries and drop ship documents.
• Contract Management Coordination with internal contract management specialist and ensures that terms of the contract are met and followed.

Job Qualifications(To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Education:

• BA/BS is a plus or equivalent training/experience.

Experience:

• Minimum of 3-5 years customer support experience in the same or related field.
• Direct OEM or channel sales experience with CPU component hardware systems level products or system software licensing desirable.

Knowledge/Skills/Qualifications:

• Proficiency in MS Suite strong with Excel.
• Experience with hardware manufacturing systems including importance of accurate forecasting and resource management.
• Self-motivated problem solver and team player
• Strong Analytical skills
• Ability to communicate effectively both verbal and written.
• Ability to multi-task prioritize and manage time effectively.
• Strong phone contact handling skills and active listening.
• Strong interpersonal and customer service skills.
• Excellent organization skills with attention to detail.
• Experience with using SAP ERP/CPQ system a plus.

Benefits:

• Medical Dental and Vision Insurance.

• Life AD&D Short Term Disability and Long-Term Disability insurance.

• 401k retirement plan.

• HSA Health Care FSA and Dependent Care FSA.

• Vacation and Sick Leave.

• Paid holidays and floating holidays.

Physical Demands and Work Environment(The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):

• While performing the duties of this job the employee is frequently required to sit; regularly use hands to handle or feel objects tools or controls; talk and hear; and doing things such as analytical work or reports which requires focus while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand reach bend lift grasp and kneel.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement:

Ampro ADLINK Technology does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors.

Additional information about the role:

Please note this job description may not cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits.Individual compensation packages are based on factors unique to each candidate including job-related skills training experience qualifications work location and market conditions.