The Team: The IT Operations team at S&P Dow Jones Indices owns and operates the Production systems that power S&P DJIs global index platforms. Our focus is reliability visibility and operational excellence ensuring critical market-facing services remain available observable and resilient.

Responsibilities and Impact:

This role sits at the intersection of Site Reliability Engineering and Observability focused on the hands-on implementation and operation of enterprise telemetry platforms. The position supports application infrastructure and production support teams by ensuring systems are well-instrumented observable and diagnosable in Production environments.

We are seeking a hands-on Observability Engineer with strong experience using Datadog and modern telemetry tools. This is not a general DevOps or platform engineering role; it is a tool-focused position responsible for implementing operating and continuously improving observability across applications databases and infrastructure within an established SRE framework.

Own and evolve end-to-end observability using Datadog:

• APM Distributed Tracing DBM
• Log ingestion parsing pipelines and correlation
• Synthetic monitoring RUM (where applicable)
• AI-driven alerting Watchdog and anomaly detection

Design and enforce monitoring standards:

• Alert quality signal-to-noise reduction
• Golden signals SLO/SLA-aligned monitoring
• Consistent tagging naming and telemetry hygiene

Serve as the primary Datadog platform specialist:

• Dashboards monitors service catalog integrations
• Cost visibility and optimization of logs/APM/DBM usage
• Enablement and onboarding of application teams

Support production incident response:

• Use Datadog Splunk and logs to triage incidents
• Lead or support root-cause analysis and post-incident reviews
• Improve observability gaps identified during incidents
• Integrate telemetry with other ITSM tools such as ServiceNow & PagerDuty to support incident and change workflows.

Partner with engineering teams to:

• Improve instrumentation (APM custom metrics logs)
• Adopt OpenTelemetry where appropriate
• Validate observability during releases and changes
• Participate in DR testing operational readiness reviews and continuous improvement of SRE/IT Ops practices.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $90000 to $122000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

• 4 years of experience in Observability SRE or Production Operations roles
• Strong hands-on Datadog experience: APM logs DBM dashboards monitors integrations
• Experience working with telemetry concepts: Metrics logs traces log correlation distributed tracing
• Working knowledge of AWS environments (EC2 ECS RDS S3 DynamoDB etc)
• Ability to read and reason about application code (Java and/or Python) to support instrumentation troubleshooting and telemetry design (this is not a feature-development role).
• Experience integrating monitoring tools with PagerDuty and ServiceNow
• Strong troubleshooting documentation and communication skills

Additional Preferred Qualifications:

• Datadog certifications (APM Logs Fundamentals)
• Exposure to Splunk ELK Dynatrace or similar tools
• Experience with OpenTelemetry (instrumentation or collectors)
• Familiarity with CI/CD pipelines and containerized workloads
• Experience supporting mission-critical high-availability systems
• Financial services index or data-platform experience

Location:
This role can be hybrid 2-3 days a week at most of our U.S. based offices and is a requirement of the position.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets we empower investors everywhere to make decisions with conviction. Were the largest global resource for index-based concepts data and research and home to iconic financial market indicators such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices our solutions are widely considered indispensable in tracking market performance evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today. For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

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Required Experience:

IC