Description| Job responsibility | - Responsible for proving technical support for VOIP & PSTN network.
- Ensuring NW fault and customer complaint resolution.
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of cloud IMS NGN SBC & IP NW.
- Service Delivery & Change Management: Configurations in various IMS NGN SBC and L2S nodes.
- Fault & Incident Management: Alarm handling & ticketing Call flow analysis customer complaint handling resolution.
- Problem Management: ticket/complaint/incident resolution SIP RCA CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery service assurance fault management complaint resolution etc.
- Incident Management: call flow analysis & resolution.
- Change Management: Call routing Service and IP NW changes.
- Fault Management: ticket acknowledging routing resolving and closing.
- Candidate should possess strong technical skills in IMS NGN SBC & IP network cloud computing
- Candidates should have strong skills in various protocols like SIP SS7 Diameter SOAP etc.
- Candidate should be well versed with IMS & NGN architecture and call flow along with different interfaces.
- Knowledge of IP subnetting & routing and cloud computing will be preferred.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills in VOIP PSTN & IP telephony.
- Knowledge of UCAAS/UCC will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work including nights and weekends.
|
| Span of control: | TTL NOC | |
| |
| Key Customer | NOC NW Planning FO CSO SCM Finance | |
| | |
| | | |
| Necessary | Preferred |
| Skills | - Over 3 to 10 years of experience in Voice & VAS core domain.
- Strong understanding of project management customer service and technical knowledge voice core network elements including NGN IMS MGW IMS SBC IN STP & SMSC
- Excellent problem-solving leadership and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
| |
| Qualification | B.E./ (Telecom/Communication/Instrumental) |
| Overall Work Experience | Over 3 to 10 years of experience |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
|
DescriptionJob responsibilityResponsible for proving technical support for VOIP & PSTN network.Ensuring NW fault and customer complaint resolution.Key Responsibilities include: -Technical Support: End to End support for fault & incident management of cloud IMS NGN SBC & IP NW.Service Delivery & Chan...
Description| Job responsibility | - Responsible for proving technical support for VOIP & PSTN network.
- Ensuring NW fault and customer complaint resolution.
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of cloud IMS NGN SBC & IP NW.
- Service Delivery & Change Management: Configurations in various IMS NGN SBC and L2S nodes.
- Fault & Incident Management: Alarm handling & ticketing Call flow analysis customer complaint handling resolution.
- Problem Management: ticket/complaint/incident resolution SIP RCA CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery service assurance fault management complaint resolution etc.
- Incident Management: call flow analysis & resolution.
- Change Management: Call routing Service and IP NW changes.
- Fault Management: ticket acknowledging routing resolving and closing.
- Candidate should possess strong technical skills in IMS NGN SBC & IP network cloud computing
- Candidates should have strong skills in various protocols like SIP SS7 Diameter SOAP etc.
- Candidate should be well versed with IMS & NGN architecture and call flow along with different interfaces.
- Knowledge of IP subnetting & routing and cloud computing will be preferred.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills in VOIP PSTN & IP telephony.
- Knowledge of UCAAS/UCC will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work including nights and weekends.
|
| Span of control: | TTL NOC | |
| |
| Key Customer | NOC NW Planning FO CSO SCM Finance | |
| | |
| | | |
| Necessary | Preferred |
| Skills | - Over 3 to 10 years of experience in Voice & VAS core domain.
- Strong understanding of project management customer service and technical knowledge voice core network elements including NGN IMS MGW IMS SBC IN STP & SMSC
- Excellent problem-solving leadership and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
| |
| Qualification | B.E./ (Telecom/Communication/Instrumental) |
| Overall Work Experience | Over 3 to 10 years of experience |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
|
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Posted on:
11 hours ago
Vacancies:
1 Vacancy
