Bilingual Client Experience Associate (Spanish English) – Make a Positive Impact with Clients Every Day!

Wonderful opportunity to join a small but growing client-focused company that truly values relationships clear communication and doing the right thing for its clients. The organization prides itself on being down-to-earth collaborative and fun while still holding a high bar for service and accountability. This person will serve as a front-line brand ambassador playing a key role in shaping the client experience and reinforcing the companys values of partnership clarity and care. This company works closely with a large Spanish-speaking client base giving you the chance to build meaningful relationships and deliver the kind of white-glove experience that truly makes clients feel supported.

Key Responsibilities

• Serve as the first point of contact for client inquiries questions and requests via phone email and chat providing prompt professional and friendly support in both Spanish and English while meeting established responsiveness KPIs
• Execute the onboarding and implementation process for new clients ensuring all steps are completed accurately timelines are met and communication is clearly documented with full tracking of implementation activities
• Route client communications and requests to the appropriate internal subject matter experts following through to resolution and keeping clients informed throughout the process
• Proactively engage clients through scheduled check-ins and relationship-building touchpoints to reinforce satisfaction trust and long-term partnerships

This role is ideal for someone who enjoys building and fostering relationships is highly detail-oriented and takes pride in delivering an exceptional experience. The company offers a supportive growth-oriented environment where team members are encouraged to take ownership build real relationships and have fun while doing meaningful work. This role is well-suited for someone looking to build a career with a values-driven organization that invests in its people and rewards strong performance.

To learn more about this opportunity on a confidential basis reach out to Sam Montag at Elevate Search Partners at or

To view all positions open with Elevate Search Partners clients or to connect with us for free resume reviews market compensation data or complimentary career advisory assistance visit our website at

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