ServiceNow QATest Engineer

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At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship development leadership more!

Remote position however candidates must reside in one of the following states: Alabama Arkansas Florida Georgia Illinois Louisiana Michigan New Hampshire North Carolina Ohio Pennsylvania South Carolina Tennessee Texas Virginia or Wisconsin.

The ServiceNow QA/Test Developer/Engineer is a key member of our IT team responsible for ensuring the quality and reliability of ServiceNow platform solutions. This individual plans and executes testing strategies to validate new features enhancements and fixes on the ServiceNow platform. By catching issues early and confirming that new functionalities meet business requirements the ServiceNow QA/Test Engineer maintains a high-performing user-friendly environment. Working closely with development product and operations teams in an Agile workflow this role not only finds and tracks defects but also drives test automation efforts and continuous improvement in quality practices. This is a mid-level to senior fully remote position offering growth opportunities and the opportunity to make a significant impact in a dynamic ServiceNow ecosystem. This is a net new position previously we have spread these duties amongst the team -- as such we are seeking an individual capable of driving this work and taking ownership to stand up this role with best practices they can bring from their experience.

RESPONSIBILITIES:

• Develop and execute test plans and test cases for new ServiceNow features and enhancements ensuring functional and performance requirements are met.
• Perform both manual and automated tests (functional regression integration) using ServiceNows Automated Test Framework (ATF) and other tools to validate end-to-end processes on the platform.
• Identify and document software bugs track defects in the issue management system and collaborate with developers to analyze root causes and verify fixes promptly.
• Work closely with developers business analysts and project managers throughout the development lifecycle to review requirements provide input on testability and ensure quality checkpoints are met.
• Build and maintain automated test scripts to improve coverage and efficiency integrating tests into the deployment pipelines for frequent reliable releases.
• Monitor test execution and quality metrics clearly communicating progress defect findings and risks to stakeholders.
• Participate in Agile/Scrum ceremonies (planning stand-ups retrospectives) to ensure testing activities align with sprint goals and release timelines.
• Contribute to continual improvement of QA processes and tools; research and implement new testing approaches and leverage ServiceNow platform features to enhance quality assurance.

PREFERRED QUALIFICATIONS:

• Bachelors degree in Computer Science Information Systems or related field (or equivalent experience).
• 3 years of hands-on software testing or QA experience including experience with ServiceNow or other complex enterprise applications.
• Proficiency in JavaScript and familiarity with ServiceNow development (e.g. Glide scripting/configuration).
• Experience with ServiceNows Automated Test Framework (ATF) with the ability to write and maintain automated test scripts.
• Solid understanding of QA methodologies and various test types (functional regression UAT performance); hands-on experience with test case management and defect tracking tools.
• ServiceNow certification(s) especially Certified System Administrator (CSA) highly preferred; additional certs (e.g. Implementation Specialist Application Developer) are a plus.
• QA certification(s) such as ISTQB Certified Tester or equivalent are a plus demonstrating a strong foundation in testing best practices.
• Experience working in Agile/Scrum teams; familiarity with DevOps and CI/CD processes for testing and deployment.
• Excellent analytical and problem-solving skills strong attention to detail and a commitment to delivering high-quality results.
• Strong communication and teamwork skills with an inclusive approach and ability to collaborate effectively in a remote cross-functional environment.

MINIMUM QUALIFICATIONS:

• Education - Bachelors degree in Computer Science Information Systems or related field preferred; equivalent experience may be considered in lieu of degree.
• Experience - Minimum 3 years of hands-on software testing or QA experience including experience with ServiceNow or complex enterprise applications.
• Knowledge Skills and Abilities (Required): Strong understanding of QA methodologies and test types (functional regression integration UAT performance). Experience writing and executing test cases and maintaining traceability to requirements. Experience with test case management and defect tracking tools. Ability to perform root-cause analysis of defects and validate remediation. Experience working in Agile/Scrum environments with cross-functional teams. Strong analytical skills attention to detail and commitment to high-quality outcomes. Strong communication and collaboration skills in remote cross-functional environments.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.