Associate IT Technical Support Specialist
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Job Location:
Charlottesville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
City/State
Charlottesville VAWork Shift
Multiple shifts availableOverview:
Overview
The Associate IT Technical Support Specialist is a customer-facing role and is responsible for assisting customers with technical issues or questions related to computer hardware applications software devices and monitoring systems. This position involves taking phone calls from customers or communicating through messaging platforms assisting with diagnosing technical issues remotely and meeting with customers in person to support the installation and troubleshooting of hardware or software.
This is a full-time onsite position based at Sentara Martha Jefferson Hospital in Charlottesville VA.
An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include:
Work is closely supervised
Work in a team-based environment with the ability to function with independent discretion
Provide systems support for end-user systems remotely in person or by phone including troubleshooting diagnosing resolving and documenting issues
Maintain technical skills within the field of expertise keeping abreast of developments in technology and solutions
Good problem-solving and troubleshooting skills
Strong attention to detail and follow-up skills; customer-focused and results-oriented attitude
Strong oral and written communication skills
Willingness to coordinate and work with others
Willingness to be on call and attend to technical issues outside of normal business hours
Education
- Bachelors Degreein Computer Science MIS or related field preferred
- Experience in lieu of Bachelors Degree
- 0-2 years of relevant experience with a degree
- 3 years of relevant experience without a degree
Certification/Licensure
Prefer one or more Microsoft or Azure certifications (e.g. Microsoft Certified: Azure Fundamentals Azure Administrator Associate or other relevant Microsoft certifications).
Experience
- 0-2 years of relevant experience with a degree
- 3 years of relevant experience without a degree
- Good problem-solving and troubleshooting skills
- Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
- Strong oral and written communications skills.
Keywords: IT Technical Support specialist customer service Talroo- IT
.
Sentara Martha Jefferson Hospital located in Charlottesville VA is a Magnet status 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.
Today our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care Heart and Vascular Neurology and Neurosurgery (including a Primary Stroke Center) Orthopedics and Maternity.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
