Principal Program Manager , Selling Partner Trust

The Selling Partner Trust and Store Integritys (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption such that customers and selling partners across the globe trust us and have confidence in the integrity of Amazons store. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer-centric company.

We are seeking a high-judgment Principal Program Manager to lead our Account Health Assurance and Seller Challenge programs two programs that support sellers in their Account Health remediation paths. This role will be instrumental in shaping how sellers appeal and resolve both violations and account suspensions.

Key job responsibilities
As the Manager of Principal Program Manager for the Account Health Assurance and Challenge Flag programs you will lead the development and implementation of a new seller remediation experience.
- Youll set up a strategy for both programs manage WBRs and VP-level reviews
- Youll partner with policy teams to review cases and implement process improvements driving cross-functional collaboration with legal policy and product stakeholders.
- Youll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes and measure the impact of these improvements for all sellers. Youll keep owners accountable to ETAs.
- Youll analyze seller feedback and metrics to optimize appeal processes will be crucial as will managing program strategy and metrics communicating results to senior leadership.
- Youll support the scaling of the CF program

About the team
Youll be joining a dynamic mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy legal product and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making intellectual curiosity and a bias for action.

- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- 7 years of managing analyzing and communicating results to senior leadership experience
- Bachelors degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

- Experience delivering projects within scope time budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 137600.00 - 186200.00 USD annually
USA WA Seattle - 137600.00 - 186200.00 USD annually