Community Manager, Social Media

About You and The Role

Ziplines communications team shapes and shares the companys story and impact. We develop and implement strategies and tactics to educate our target audiences about Zipline tell stories that raise awareness about what were doing and the impact that were having increase acceptance of and excitement for our system and cultivate ambassadors. We are passionate storytellers and make complex topics simple and understandable.

Zipline is in the middle of massively expanding in the U.S. and will be delivering food medicine retail items and more directly to peoples homes in many states over the next few years. We are seeking a Community Manager for our social media channels to own day-to-day community engagement across Ziplines social platforms and serve as the front line of our brand online.

This role is responsible for engaging audiences in real time shaping conversation building trust and brand love and helping foster an informed enthusiastic and supportive community around Ziplines mission technology and service. You must be a digital native deeply plugged into culture have strong creative instincts be fast on your feet have excellent judgment and be highly attuned to tone context and risk. Youll thrive in this role if you are calm under pressure are sharp and witty with language are a hard worker run towards fires not away from them and energized by engaging directly with people at scale.

Your work will strengthen our brand engage our desired audience and drive awareness of our mission and impact. It will play an instrumental role in buildings and defending our reputation generating awareness and cultivating advocacy for Ziplines work and operations. By doing that youll help millions of people save time and get access to faster more convenient and more affordable delivery thats better for the environment. This is an in-person role based in South San Francisco with up to 20% travel.

What Youll Do

• Own day-to-day community management across Ziplines global social platforms including Instagram TikTok X YouTube and emerging channels.
• Engage with audiences in real time by responding to comments DMs mentions and trends with speed accuracy and strong judgment.
• Act as the voice of Zipline online maintaining a consistent human and brand-aligned tone across platforms.
• Monitor social conversations sentiment and emerging issues; flag risks and opportunities early.
• Build a social/community engagement plan based on growth targets.
• Track performance engagement sentiment and iterate quickly based on platform insights and audience response.
• Lead the development and management of our cross channel posting schedule including working cross functionally and holding other teams/team members accountable for deadlines.
• Monitor earned media content select clips and share them on social accordingly.
• Support launches and key moments with elevated community engagement and moderation.
• Surface insights and analytics from the community and provide reporting to inform content messaging FAQs and broader comms strategy.
• Maintain Ziplines brand voice and visual standards while moving fast and experimenting creatively.
• Partner closely with Communications Social Film Marketing and Operations as necessary.

What Youll Bring

• 6 years of experience managing social media communities for a brand organization or media company.
• Exceptional writing skills and strong instincts for tone nuance and audience context. Copywriting experience is a plus.
• Experience engaging with large diverse audiences in fast-moving or high-visibility environments.
• Experience building a social media plan with growth targets and executing against that is a plus.
• Digital native personality. Deep understanding of social platforms culture best practices trends and formats.
• Proven judgment when navigating sensitive complex or high-pressure situations.
• Ability to multitask prioritize and stay calm while managing multiple live conversations.
• Excellent attention to detail organization and follow-through.
• Strong storytelling instincts.
• Experience working with media relations creators influencers and YouTubers is a plus.
• Excellent project management skills judgment attention to detail and ability to work cross-functionally and manage multiple projects at the same time.
• Desire and ability to travel for work (approximately 20%)

Youll Thrive in the Role If:

• You like to work in fast-paced environments are great at multitasking and can go with the flow.
• You have excellent attention to detail.
• You are equal parts creative and strategic.
• You are intellectually curious and a team player.
• You are passionate and excited about Ziplines mission impact and products.
• Youre comfortable as an intrepreneur look for ways to continuous improve and take ownership.

What Else You Need to Know

This role is based out of our South San Francisco HQ.

The starting cash range for this role is $00. Please note that this is a target starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills working location and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical dental and vision insurance; paid time off; and more.